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Information Technology Support Specialist
JOLAHA - THE WEAVER
Dubai, UAE
Internship
Entry
Onsite
1 weeks ago
Microsoft 365Microsoft ExchangeSMTPPOP3IMAPWindows OS
Free
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Microsoft 365Microsoft ExchangeSMTP
About the Role
Jolaha - The Weaver seeks a proactive IT Support Specialist to provide day-to-day technical support, troubleshoot hardware/software issues, and maintain IT infrastructure. The role requires hands-on experience with Microsoft technologies, networking, printers, virtual machines, and data backup solutions.
Key Skills for This Role
Microsoft 365Microsoft ExchangeSMTPPOP3IMAPWindows OS
Responsibilities
- Provide technical support for desktops, laptops, printers, and other IT equipment
- Configure and troubleshoot email services, including SMTP, POP, and IMAP
- Install, configure, and support Microsoft 365 applications
- Manage user accounts, licenses, and policies through the Microsoft 365 Admin Center
- Configure and troubleshoot Microsoft Exchange email services
- Install and reinstall Windows operating systems using bootable USB drives
- Configure network printers using Driver Mode, UI Mode, and IP based installation
- Perform data backup and recovery using OneDrive and Synology NAS
- Configure and troubleshoot routers, Wi Fi, and basic network connectivity issues
- Set up and manage virtual machines and remote desktop connections
- Diagnose and resolve hardware, software, and network related problems
- Maintain IT inventory and ensure timely resolution of support tickets
Requirements
- Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field
- 1 3 years of experience in IT Support or Help Desk (freshers with relevant internship or home country experience may also apply)
- Strong understanding of SMTP, POP3, and IMAP email protocols
- Experience with Microsoft 365 Apps and Microsoft 365 Admin Center
- Knowledge of Microsoft Exchange administration
- Hands on experience with Windows installation using bootable media
- Experience configuring printers and network devices
- Knowledge of OneDrive and Synology backup solutions
- Basic networking knowledge, including router configuration and troubleshooting
- Experience with Virtual Machines and Remote Desktop tools
- Excellent problem solving and communication skills
- Microsoft certifications will be an added advantage
Full Job Posting
Job Summary
- We are looking for a proactive and technically skilled IT Support Specialist to provide day to day technical support, troubleshoot hardware and software issues, and maintain the organization's IT infrastructure.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, and other IT equipment.
- Configure and troubleshoot email services, including SMTP, POP, and IMAP.
- Install, configure, and support Microsoft 365 applications.
- Manage user accounts, licenses, and policies through the Microsoft 365 Admin Center.
- Configure and troubleshoot Microsoft Exchange email services.
- Install and reinstall Windows operating systems using bootable USB drives.
- Configure network printers using Driver Mode, UI Mode, and IP based installation.
- Perform data backup and recovery using OneDrive and Synology NAS.
- Configure and troubleshoot routers, Wi Fi, and basic network connectivity issues.
- Set up and manage virtual machines and remote desktop connections to support onsite and remote users.
- Diagnose and resolve hardware, software, and network related problems.
- Maintain IT inventory and ensure timely resolution of support tickets.
Required Skills
- Strong understanding of SMTP, POP3, and IMAP email protocols.
- Experience with Microsoft 365 Apps and Microsoft 365 Admin Center.
- Knowledge of Microsoft Exchange administration.
- Hands on experience with Windows installation using bootable media.
- Experience configuring printers and network devices.
- Knowledge of OneDrive and Synology backup solutions.
- Basic networking knowledge, including router configuration and troubleshooting.
- Experience with Virtual Machines and Remote Desktop tools to support onsite and remote users.
- Excellent problem solving and communication skills.
Qualifications
- Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
- 1 3 years of experience in IT Support or Help Desk.
- Freshers with relevant internship or home country experience may also apply.
- Microsoft certifications will be an added advantage.
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