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The IT Support Generalist will work closely with the business to help support growth. The position manages all incoming helpdesk requests, sets priorities and promptly resolves issues and closes tickets with fantastic customer service.
The IT Support Generalist will work closely with the business to help support growth. The position manages all incoming helpdesk requests, sets priorities and promptly resolves issues and closes tickets with fantastic customer service.
Onsite in our Kanata office 4/5 days per week;
Primary person responsible for IT help desk operations, ensuring prompt and professional resolution of support tickets from our employees;
Takes ownership for IT related Onboarding and Offboarding processes and tasks;
Hands-on IT support to end users, including software and hardware troubleshooting;
Hardware provisioning, including Autopilot deployments and asset tracking;
Monitor and maintain Windows OS, Office 365, and some Mac/Linux;
Administer user and group accounts in Active Directory / Entra ID;
Create and maintain documentation for IT processes, configurations, and change management logs;
Purchase and provision IT software;
Fluent user of AI for assistance with troubleshooting, support and replies.
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Since 2001, Fidus has completed over 4,000 projects for more than 400 customers across industries including Telecom/Datacom, Aerospace & Defence, Consumer, Semiconductors, Industrial/Automotive Controls, and Medical. As a Premier Adaptive Computing Partner for AMD North America, we combine deep technical expertise with industry-leading tools to solve complex design challenges.
Fidus designs high-speed, high-complexity electronic systems using emerging technologies, often well before they reach the broader market. Our teams work across FPGA/DSP, hardware, embedded software, verification, SI/PI, PCB layout, and mechanical/thermal design to deliver real products for our customers.
Our work spans space and satellite systems, next-generation communications and networking, high-performance compute and storage platforms, advanced video and imaging, and industrial, medical, and automotive systems. We are not tied to a single product or industry—our work follows the technology, not just one roadmap.
At Fidus, collaboration is at the core of how we work. We value openness, trust, and shared ownership, and we create an environment where people are encouraged to contribute ideas, learn from one another, and have a meaningful impact through the work they do.
Curious what it's actually like to work here? Take a look at our Working at Fidus page.
If all of this excites you, has your attention, and you can’t wait to join our amazing team and work environment, then we want to hear from you!
Fidus has a commitment to ensure a fair and transparent recruitment process. Automated tools (including AI) support our initial screening of applicants against our job posting to identify candidates whose qualifications, experience, and skills align most closely with the position requirements. All further candidate assessments and final selection are conducted by our human recruitment team. AI does not make any final hiring decisions.
Thank you for your interest in Fidus. We welcome and encourage diverse candidates to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Designs high-complexity electronic systems and embedded software for global clients.
Visit company websiteJobs and hiring trendsCAD 65000-75000 yearly / year
Full-time
Mid · 3+ years experience
Onsite
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