Information Technology Support Engineer
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Key skills for this role
Role Overview
NXTL Solutions is seeking an onsite IT Support Engineer for its managed IT services department.
This hands-on, non-management role provides technical support for day-to-day IT operations.
The role supports hardware, software, network, and user issues while maintaining effective client communication.
Key Skills for This Role
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Job Summary
NXTL Solutions is seeking an onsite IT Support Engineer for its managed IT services department.
This hands-on, non-management role provides technical support for day-to-day IT operations.
The role supports hardware, software, network, and user issues while maintaining effective client communication.
Location and Schedule
- The role is onsite in Dubai Maritime City.
- The schedule is six days per week, with weekend work from home.
Employment and Experience
- The position is full-time.
- The required experience is 3–5 years.
Key Responsibilities
- Provide first- and second-line onsite IT support and troubleshoot user issues.
- Set up and configure computers, laptops, printers, and mobile devices.
- Support Office 365, Windows Server, Tally software, and cloud applications.
- Troubleshoot Wi-Fi, LAN, and VPN connectivity.
- Maintain printers, hardware, and IT peripherals.
- Assist with Windows Server accounts and system updates.
- Install and update software and security patches.
- Train and support users on common IT issues.
Required Skills and Experience
- 3–5 years of IT support or helpdesk experience.
- Diploma or degree in computer science, IT, or a related field.
- Strong knowledge of Microsoft 365, Windows OS, Mac OS, and general IT troubleshooting.
- Understanding of Windows Server, Azure, Intune, JumpCloud, Active Directory, and network troubleshooting.
- Experience with printers, hardware setup, and device maintenance.
- Expert-level laptop and PC assembly, reformatting, imaging, diagnostics, and peripheral skills.
- Good communication skills for supporting non-technical users.
Preferred Qualifications
- CompTIA A+ or Microsoft 365 certification is preferred but not required.
- Mac OS X, cloud application, RMM or PSA platform, and MSP experience are advantageous.
- A driver license and own car are listed as a plus.
What the Employer Offers
- The employer states that salary is competitive and depends on experience.
- The posting mentions growth opportunities, exposure to varied IT systems, medical insurance, tickets, and standard benefits.
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