Information Technology Supervisor - Desktop and Server Support

About the Department

Position Duties

• Applicants must possess a valid California Class C driver license and the following: A bachelor's degree in Computer Science or a closely related field from an accredited college or university AND one (1) of the following: Option 1: Status as a Supervising Systems Analyst with the Los Angeles County Sanitation Districts Option 2: Four (4) years of experience as a Senior Systems Analyst with the Los Angeles County Sanitation Districts Option 3: Six (6) years of experience performing professional-level information technology work involving IT project management, IT services management, network management, IT infrastructure management, software development management, IT service desk management, IT cybersecurity management or other relevant domains. At least one (1) of the required six (6) years of experience must be in a supervisory capacity. Note: A master's degree in computer science or a related field may be substituted for one (1) year of the required non-supervisory experience DESIRABLE QUALIFICATIONS: The ideal candidate would possess one or more of the following: Information Technology Infrastructure Library (ITIL) 4 Certification Prosci Change Management Certification, or a minimum of five (5) years of professional experience in organizational change management, including planning, implementing, and sustaining technology-related change initiatives Project Management Professional (PMP) Certification, issued by the Project Management Institute A minimum of five (5) years of experience managing a Microsoft 365 tenant, including responsibility for licensing and billing administration, security configuration and monitoring, identity and access management, compliance features, and governance controls Information Technology Asset Management (ITAM) Certification, or a minimum of five (5) years of experience in Information Technology Asset Management, including: Development and maintenance of an Information Technology Service Management portfolio Knowledge of public-sector or government hardware lifecycle management practices, including procurement, inventory control, deployment, maintenance, and disposition
• A bachelor's degree in Computer Science or a closely related field from an accredited college or university
• Option 1: Status as a Supervising Systems Analyst with the Los Angeles County Sanitation Districts
• Option 2: Four (4) years of experience as a Senior Systems Analyst with the Los Angeles County Sanitation Districts
• Option 3: Six (6) years of experience performing professional-level information technology work involving IT project management, IT services management, network management, IT infrastructure management, software development management, IT service desk management, IT cybersecurity management or other relevant domains. At least one (1) of the required six (6) years of experience must be in a supervisory capacity. Note: A master's degree in computer science or a related field may be substituted for one (1) year of the required non-supervisory experience

Minimum Qualifications

• The competitive selection process may cover: Knowledge of : Principles, policies and practices of supervision and training IT principles, systems and technologies related to network administration, cybersecurity, software development, IT infrastructure, services delivery, IT contract and vendor management, and project management Current industry trends Technical report writing and business correspondence Ability to : Motivate and inspire staff Provide clear guidance and instructions, and resolve conflicts Communicate clearly both verbally and in writing Convey technical information in a clear and concise manner to both technical and non-technical individuals Think critically and troubleshoot complex technical issues Adopt new tools and technologies Stay updated with latest industry trends and emerging technologies Plan, organize, and execute projects successfully Build and maintain relationships with key stakeholders and ensure customer satisfaction, working collaboratively with staff and customers Manage multiple tasks simultaneously, prioritize effectively, and meet deadlines
• Principles, policies and practices of supervision and training IT principles, systems and technologies related to network administration, cybersecurity, software development, IT infrastructure, services delivery, IT contract and vendor management, and project management Current industry trends Technical report writing and business correspondence
• IT principles, systems and technologies related to network administration, cybersecurity, software development, IT infrastructure, services delivery, IT contract and vendor management, and project management Current industry trends Technical report writing and business correspondence
• Current industry trends Technical report writing and business correspondence
• Technical report writing and business correspondence
• Motivate and inspire staff Provide clear guidance and instructions, and resolve conflicts Communicate clearly both verbally and in writing Convey technical information in a clear and concise manner to both technical and non-technical individuals Think critically and troubleshoot complex technical issues Adopt new tools and technologies Stay updated with latest industry trends and emerging technologies Plan, organize, and execute projects successfully Build and maintain relationships with key stakeholders and ensure customer satisfaction, working collaboratively with staff and customers Manage multiple tasks simultaneously, prioritize effectively, and meet deadlines
• Provide clear guidance and instructions, and resolve conflicts Communicate clearly both verbally and in writing Convey technical information in a clear and concise manner to both technical and non-technical individuals Think critically and troubleshoot complex technical issues Adopt new tools and technologies Stay updated with latest industry trends and emerging technologies Plan, organize, and execute projects successfully Build and maintain relationships with key stakeholders and ensure customer satisfaction, working collaboratively with staff and customers Manage multiple tasks simultaneously, prioritize effectively, and meet deadlines

Other Qualifications

• SELECTION PROCESS: All applications will be reviewed to determine if the conditions and qualifications for testing are met. The selection process will consist of a technical writing project weighted at 30%, and an interview weighted at 70%. Candidates must receive qualifying scores on each selection component to move forward in the selection process. The initial review of applications is tentatively scheduled to begin the week of May 18. TO APPLY: Please apply online at governmentjobs.com within this application period. By using the online application system, you will receive confirmation via e-mail that your application was received for this position. Resumes will not be accepted in lieu of a completed LACSD Employment Application or online application. Check your email regularly throughout the recruitment process as notifications may be sent via e-mail. Please verify that your registered email address is accurate and current. To ensure proper delivery, add info@governmentjobs.com to your contact list. NOTES: The individual(s) recommended for hire must undergo a job-related reference check, degree verification, DMV report, and a drug test. Candidates who have completed their required college or university coursework outside the United States must provide a comprehensive evaluation of their foreign transcripts and degrees upon selection for this position. For questions regarding this recruitment, please contact Brandi Reyes at BrandiReyes@lacsd.org . As an equal opportunity employer, the Districts strongly encourage people with disabilities and people from historically marginalized communities to apply. To learn more about how the Sanitation Districts converts waste into resources, please visit the following video: Converting Waste into Resources .
• All applications will be reviewed to determine if the conditions and qualifications for testing are met.
• The selection process will consist of a technical writing project weighted at 30%, and an interview weighted at 70%.
• Candidates must receive qualifying scores on each selection component to move forward in the selection process.
• The initial review of applications is tentatively scheduled to begin the week of May 18.
• The individual(s) recommended for hire must undergo a job-related reference check, degree verification, DMV report, and a drug test.
• Candidates who have completed their required college or university coursework outside the United States must provide a comprehensive evaluation of their foreign transcripts and degrees upon selection for this position.