Information Technology Operations Manager

Role overview

Location and working pattern

• The role is based in central Manchester.
• The working pattern is hybrid, with two to three days on site.

Compensation and employment

• The stated salary range is £60,000 to £70,000 plus benefits.
• The position is permanent.

Responsibilities

• Own managed service partner service levels, escalations, incidents, and performance.
• Deliver internal workstreams and follow-ups needed to manage the outsourced service.
• Own Microsoft 365 adoption and optimisation, including Teams, Power Platform, and Copilot.
• Support cloud and infrastructure changes as additional parts of the group migrate.
• Bring acquired businesses into the technology environment.
• Oversee the outsourced security service and contribute to governance and risk.
• Manage procurement, contracts, renewals, and supplier relationships across operational technology.
• Build relationships and maintain a visible presence across several UK offices.

Required experience and approach

• Have client-side ownership of an outsourced managed service provider running service desk and first-line support.
• Bring strong Microsoft 365 knowledge, including Entra ID, SharePoint, Teams, and the wider suite.
• Have enough Azure, infrastructure, and networking knowledge to manage a partner and support migration work.
• Be genuinely hands-on in a player-manager role within a small team.
• Be self-starting, dependable, and effective at following work through.
• Communicate clearly with colleagues who do not work in technology.

Desirable experience

• Experience with Microsoft tenant or domain migration or integrating acquired businesses.
• Experience in professional services or another regulated environment.
• Exposure to Power Platform, automation, or Copilot.
• Cyber Essentials, ITIL, Microsoft, or security certifications.