Information Technology Manager

KNOWLEDGE, SKILLS AND ABILITIES

• Strong hands-on administration, troubleshooting, and analytical skills across infrastructure, applications, endpoints, networks, cloud platforms, and security tools.
• Experience leading IT teams while remaining technically engaged in support, escalations, implementations, incident support, and process improvement.
• Working knowledge of AWS and Microsoft Azure, including EC2, VPC, S3, IAM, RDS, Lambda, networking, load balancers, VPNs, DNS, monitoring, backup, cost management, and multi-account cloud concepts.
• Experience with automation and operations tools such as PowerShell, Python, API integrations, job scheduling, configuration management, CloudFormation, AWS CDK, CI/CD pipelines, CloudWatch, and infrastructure-as-code practices.
• Strong understanding of Microsoft 365, Active Directory, Entra ID/Azure AD, identity and access management, endpoint management, conditional access, and related administrative controls.
• Working knowledge of banking applications, core systems, SaaS platforms, network equipment, firewalls, VPN, WAN technologies, virtualization software, Windows Server, Linux, desktop operating systems, backup platforms, and monitoring tools.
• Experience administering, securing, patching, monitoring, and troubleshooting Linux-based systems, including command-line administration, services, permissions, logs, package management, and shell scripting.
• Knowledge of banking compliance, audit support, information security, incident response, vulnerability management, technology risk management, cloud governance, IAM, MFA, encryption, Security Hub, GuardDuty, backup and recovery, disaster recovery, and operational resilience practices.
• Ability to maintain accurate documentation, procedures, diagrams, runbooks, evidence packages, project plans, and executive-level status updates.
• Excellent communication, vendor management, project management, prioritization, and customer service skills across all organizational levels.
• Ability to manage competing priorities, resolve complex issues independently, and provide calm leadership during incidents and time-sensitive operational events.
• 5+ years of progressive experience in IT operations, infrastructure, engineering, systems administration, application support, cloud operations, security controls, or related technical disciplines.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or equivalent experience.
• Relevant certifications such as Microsoft Azure, AWS, ITIL, Security+, CISSP, CISM, Network+, PMP, or equivalent credentials are preferred.
• Flexibility to provide support during off hours, weekends, emergencies, and other management or escalation needs.
• PHYSICAL DEMANDS AND CONDITIONS:
• Must be able to remain in a stationary position for long periods of time.
• Some travel is required.
• Must be available outside of hours for emergencies or other management/escalation needs.
• Must be able to occasionally lift up to 50 pounds.
• Work unpredictable hours, including weekends.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Must express or exchange ideas and meaning with co-workers, supervisors, customers and vendors.
• Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.