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Information Technology - Director, Technology Operations & Delivery
Accerta
Toronto, CAN
Full Time
Director
Hybrid
3 days ago
IT OperationsProject ManagementVendor ManagementAgile MethodologiesGovernanceRisk Management
Free
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IT OperationsProject ManagementVendor Management
About the Role
Accerta is seeking a Director of Technology Operations & Delivery to lead operational coordination and execution oversight of the technology portfolio. The role involves managing cross-functional delivery, vendor relationships, and governance.
Key Skills for This Role
IT OperationsProject ManagementVendor ManagementAgile MethodologiesGovernanceRisk Management
Responsibilities
- Provide operational coordination and execution oversight across enterprise technology initiatives, operational programs, and delivery workstreams
- Drive operational accountability and execution discipline across cross functional technology teams and vendors
- Coordinate cross functional operational dependencies and delivery activities across infrastructure, software delivery, product operations, and data initiatives
- Operationalize and maintain delivery governance processes, reporting cadences, and execution management practices
- Lead and enforce prioritization processes across technology functions
- Manage operational relationships with technology vendors, implementation partners, and managed service providers
- Develop and maintain operational dashboards, delivery reporting, and portfolio visibility
- Lead and develop operational delivery, governance, coordination, or project management resources
Requirements
- 10+ years of progressive experience in Information Technology, operational leadership, enterprise delivery management, or technology operations roles
- Minimum 4 years of leadership experience managing cross functional technology teams, operational functions, or enterprise delivery initiatives
- Strong experience leading operational delivery management and cross functional execution activities within enterprise technology environments
- Experience working within regulated or compliance driven environments such as healthcare, insurance, financial services, or public sector
- Strong understanding of enterprise IT operations, software delivery practices, operational governance, and service delivery management
- Experience managing vendor relationships and operational delivery expectations
- Familiarity with Agile delivery methodologies and operational governance practices
- Bachelor's degree in Information Technology, Computer Science, Business Technology Management, or related field
- PMP, ITIL, Agile, Lean, or equivalent certifications are strong assets
Full Job Posting
About This Opportunity
- The Director, Technology Operations & Delivery is responsible for the operational leadership, coordination, and execution oversight of Accerta’s technology portfolio.
- This role ensures technology initiatives, operational functions, and cross functional delivery activities are executed effectively and aligned to organizational objectives.
- The Director acts as the central operational leader across technology delivery functions.
Primary Accountabilities
- Provide operational coordination and execution oversight across enterprise technology initiatives.
- Drive operational accountability and execution discipline across cross functional technology teams and vendors.
- Coordinate cross functional operational dependencies and delivery activities.
- Identify operational bottlenecks, delivery risks, resource constraints, and dependency conflicts.
- Operationalize and maintain delivery governance processes and reporting cadences.
- Lead and enforce prioritization processes across technology functions.
- Facilitate operational review meetings, prioritization discussions, and delivery checkpoints.
- Maintain visibility into initiative health, operational risks, and delivery dependencies.
- Manage operational relationships with technology vendors and implementation partners.
- Develop and maintain operational dashboards and delivery reporting.
- Lead and develop operational delivery, governance, coordination, or project management resources.
- Foster a culture of accountability, collaboration, operational excellence, and continuous improvement.
Required Skills & Qualifications
- 10+ years of progressive experience in Information Technology, operational leadership, enterprise delivery management, or technology operations roles.
- Minimum 4 years of leadership experience managing cross functional technology teams or enterprise delivery initiatives.
- Strong experience leading operational delivery management and cross functional execution activities.
- Experience working within regulated or compliance driven environments.
- Strong understanding of enterprise IT operations, software delivery practices, and operational governance.
- Experience managing vendor relationships and operational delivery expectations.
- Familiarity with Agile delivery methodologies and operational governance practices.
- Bachelor’s degree in Information Technology, Computer Science, Business Technology Management, or related field.
- PMP, ITIL, Agile, Lean, or equivalent certifications are strong assets.
What We Offer
- Group Benefits: coverage begins on first day including Health Care Spending Account and Personal Spending Account.
- Pension Plan: 5% employee contribution matched by 5% employer contribution.
- Performance based incentive programs.
- Growth Opportunities in a company that promotes from within.
- Hybrid Work Environment with laptop and two monitors.
- Home Office Stipend: one time payment of CAD 750.
- Mental Health Support: access to Mental Health on Demand.
- Member Assistance Program including Employee Assistance Program.
- Community Volunteering: up to 8 hours of paid time off annually.
- Financial Wellness: opportunities to contribute to non matching GRRSPs, TFSAs, and FHSAs.
- Education Reimbursement: tuition reimbursement for post graduate courses.
- Employee Referral Reward: CAD 1,500 reward for successful referrals.
Annual Salary
- CAD 110,000 – 165,000 with performance bonus up to 10% of annual salary.
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