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Information Technology Desktop Support
Mattex Group
Jeddah, KSA
Full-time
Entry
Onsite
Discovered 2 weeks ago
Desktop supportWindows OSmacOSMicrosoft 365TCP/IP, DNS, and DHCPHardware troubleshooting
Free
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Desktop supportWindows OSmacOS
Role Overview
Mattex Group is seeking an IT Desktop Support Specialist.
The role provides first- and second-level technical support to end users and helps maintain smooth and secure IT operations across the organization.
Key Skills for This Role
Desktop supportWindows OSmacOSMicrosoft 365TCP/IP, DNS, and DHCPHardware troubleshooting
Full Job Posting
Role Overview
Mattex Group is seeking an IT Desktop Support Specialist.
The role provides first- and second-level technical support to end users and helps maintain smooth and secure IT operations across the organization.
Key Responsibilities
- Support desktops, laptops, printers, and peripherals.
- Install and maintain Windows, macOS, and business applications.
- Troubleshoot hardware, software, and network issues.
- Manage user accounts and access through Active Directory and Office 365.
- Handle onboarding and offboarding of user devices.
- Resolve helpdesk tickets within service-level agreements.
- Perform system updates, patches, and antivirus maintenance.
- Support VPN and remote access.
- Maintain IT asset records and documentation.
- Coordinate with vendors for repairs and warranties.
Required Qualifications
- Degree or diploma in IT, Computer Science, or a related field.
- Two to eight years of desktop or IT support experience.
- Strong knowledge of Windows OS, Microsoft 365, and networking including TCP/IP, DNS, and DHCP.
- Experience with ticketing systems.
- Good hardware troubleshooting skills.
- Basic understanding of cybersecurity.
- Strong problem-solving and communication skills.
Preferred Qualifications
- Active Directory administration experience is preferred.
- Enterprise environment experience is preferred.
- ITIL knowledge is preferred.
- Exposure to Microsoft 365 or Azure is preferred.
Workplace
- The description does not specify whether the position is onsite, hybrid, remote, or field-based.
About the Employer
The role supports IT operations across the organization.
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