Information Technology - Assistant Manager, Network Infrastructure

Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.

Position Summary

Assist the Manager, Network Infrastructure in managing all data network infrastructure for the University.

Principal Duties & Responsibilities

Design and manage data network services throughout all areas on all campuses: Design, source, and install equipment, supplies, and tools in support of data network operations. Design and install network infrastructure for all wired and wireless devices. Manage multi-Gigabit redundant Internet connections and WAN connections. Recommend infrastructure improvements based on sound best-practice principles.

Design, source, and install equipment, supplies, and tools in support of data network operations.

Design and install network infrastructure for all wired and wireless devices.

Manage multi-Gigabit redundant Internet connections and WAN connections.

Recommend infrastructure improvements based on sound best-practice principles.

Ensure maximum uptime with a goal of 24/7/365 at 100%. Provide one-hour response for all network systems. Lead and guide network staff, contractors, and co-workers in network problem resolution. Monitor and track network usage to prevent problems or problem users. Develop and maintain early warning systems. Perform daily, weekly, and monthly checks of switches, transmission equipment, power supplies, temperature control systems, fire suppression systems, generators, circuits, connections, and related equipment.

Provide one-hour response for all network systems.

Lead and guide network staff, contractors, and co-workers in network problem resolution.

Monitor and track network usage to prevent problems or problem users.

Develop and maintain early warning systems.

Perform daily, weekly, and monthly checks of switches, transmission equipment, power supplies, temperature control systems, fire suppression systems, generators, circuits, connections, and related equipment.

Maintain standards and manage vendors: Keep a set of living physical and logical network maps using Visio or similar mapping utility. Develop and enforce best practices for installation and deployment of all hardware in all Data Centers and IDF closets. Remain aware of security issues and early warning of breaches or usage violations.

Keep a set of living physical and logical network maps using Visio or similar mapping utility.

Develop and enforce best practices for installation and deployment of all hardware in all Data Centers and IDF closets.

Remain aware of security issues and early warning of breaches or usage violations.

Manage relationships with all vendors and outside contractors in support of active and passive network components.

Collaboration: Manage the network component selection, cabling, and hardware standards for new construction and campus renovation projects. Represent Networking in construction processes and other partnerships and enforce cabling/wireless installation standards through all phases of construction.

Manage the network component selection, cabling, and hardware standards for new construction and campus renovation projects.

Represent Networking in construction processes and other partnerships and enforce cabling/wireless installation standards through all phases of construction.

Knowledge, Skills, Abilities, & Other Attributes

Need to be on call 24 x 7 with flexible schedule.

In-depth Route/Switch and Data Center knowledge required, at least CCNA and preferably CCNP.

Experience working with Cisco WLC, ISE, DNA servers, and Smartnet licensing is required.

Comprehensive knowledge of TCP/IP, subnet masking, NAT, and QoS is required.

Comprehensive knowledge of OSPF, BGP, EIGRP, and current routing protocols is required.

Comprehensive knowledge of DNS, DHCP, VLANs, and VPNs is required.

Fluency with Cisco IOS and NX-OS required.

Experience troubleshooting hardware and software problems on switches and servers is required.

Project management experience, with strong leadership and diplomacy skills to meet critical targets amidst various internal/external factors is required.

Experience designing and deploying Cisco routers and switches required.

Experience designing and deploying Cisco 802.11n/ac/ax wireless access points required.

Experience troubleshooting wired and wireless network problems required.

Strong task prioritization skills required.

Diplomacy and tactful communication skills required.

Strong customer-service and queue-management skills required.

2+ years direct hands-on experience administering a LAN/WAN environment required.

In-depth knowledge of Cisco Core/Distribution/Access Layer model required.

Experience with Palo Alto application layer firewall is a plus.

Experience with Cisco Unified Computing System (UCS) is a plus.

Administration of SNMP-based systems is a plus.

Experience with Microsoft Azure, Active Directory and/or LDAP is a plus.

Experience with Amazon Web Services (AWS) is a plus.

MCP, MCSE, and other Microsoft certifications are a plus.

Unusual Working Conditions

Position is required to carry a mobile phone at all times and be available to work evenings and weekends to maintain a high standard of uptime.

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.