Information Systems Engineer 2
Job Fit Check
Base Career helps you apply smarter for this job.
About the Role
Nokia is seeking a IT Systems Engineer to join the User Support team in Allentown, Pennsylvania. This role is about hands-on IT support for manufacturing and engineering teams, including device deployment, user support, endpoint administration, test systems, network connectivity, collaboration tools, and hardware lifecycle management to ensure reliable business and production operations.
Full Job Posting
Responsibilities
- Key Responsibilities
- Provide on-site IT support for employees and manufacturing operations in Allentown.
- Troubleshoot and resolve hardware, software, Windows OS, and application issues.
- Diagnose and repair laptops, recover data, and perform basic hardware component replacement.
- Manage incidents from initial investigation through resolution, ensuring SLA compliance.
- Install, configure, image, and deploy laptops.
- Support Microsoft Windows, Outlook, Office applications, file and print services, and business applications.
- Install, maintain, and troubleshoot manufacturing printers, barcode printers, and scanners.
- Support conference room audio/video systems and Microsoft Teams phones.
- Manage device-related tasks in Active Directory and assist with password resets and account unlocks.
- Maintain accurate ticket updates and technical documentation.
- Key Responsibilities - Provide on-site IT support for employees and manufacturing operations in Allentown. - Troubleshoot and resolve hardware, software, Windows OS, and application issues. - Diagnose and repair laptops, recover data, and perform basic hardware component replacement. - Manage incidents from initial investigation through resolution, ensuring SLA compliance. - Install, configure, image, and deploy laptops. - Support Microsoft Windows, Outlook, Office applications, file and print services, and business applications. - Install, maintain, and troubleshoot manufacturing printers, barcode printers, and scanners. - Support conference room audio/video systems and Microsoft Teams phones. - Mana
Qualifications
- Experience in desktop support or end-user IT support.
- Strong troubleshooting skills across hardware, software, and Microsoft Windows environments.
- Knowledge of Microsoft Office, Outlook, Active Directory, and laptop deployment processes.
- Experience with laptop hardware repair and component replacement.
- Familiarity with networking fundamentals, including switches, routers, and wireless access points.
- Experience supporting printers, scanners, and peripheral devices.
- Strong problem-solving and customer service skills.
- Ability to manage multiple priorities and work independently.
- - Experience in desktop support or end-user IT support. - Strong troubleshooting skills across hardware, software, and Microsoft Windows environments. - Knowledge of Microsoft Office, Outlook, Active Directory, and laptop deployment processes. Experience with laptop hardware repair and component replacement. - Familiarity with networking fundamentals, including switches, routers, and wireless access points. - Experience supporting printers, scanners, and peripheral devices. - Strong problem-solving and customer service skills. - Ability to manage multiple priorities and work independently.
About Nokia
Nokia is a Finnish multinational technology company specializing in telecommunications infrastructure, software, and licensing. It provides network equipment and services for mobile, fixed, and cloud networks to communications service providers and enterprises worldwide.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nokia
Senior Technical Specialist
, IND
Senior Technical Specialist – R&D will drive innovation in fiber-based fixed access networks products / solutions. Design, develop high-performance software for OLT (Optical Line Terminal) platforms
Principal Technical Specialist
, IND
Principal Technical Specialist – R&D will lead architecture and innovation in fiber-based fixed access networks products/solutions. This role will drive end-to-end design of OLT software solutions
Senior Technical Specialist
, IND
Senior Technical Specialist – R&D will drive innovation in fiber-based fixed access networks products / solutions. Design, develop high-performance software for OLT (Optical Line Terminal) platforms
Senior Technical Specialist
, IND
Senior Technical Specialist – R&D will drive innovation in fiber-based fixed access networks products / solutions. Design, develop high-performance software for OLT (Optical Line Terminal) platforms
Senior Technical Specialist
, IND
Senior Technical Specialist – R&D will drive innovation in fiber-based fixed access networks products / solutions. Design, develop high-performance software for OLT (Optical Line Terminal) platforms
Senior Technical Specialist
, IND
Senior Technical Specialist – R&D will drive innovation in fiber-based fixed access networks products / solutions. Design, develop high-performance software for OLT (Optical Line Terminal) platforms
Senior Technical Specialist
, IND
Senior Technical Specialist – R&D will drive innovation in fiber-based fixed access networks products / solutions. Design, develop high-performance software for OLT (Optical Line Terminal) platforms
Technical Specialist
, IND
Technical Specialist – R&D will drive innovation in fiber-based fixed access networks products / solutions. Design, develop high-performance software for OLT (Optical Line Terminal) platforms
Senior Technical Specialist
, IND
Principal Technical Specialist
, IND
Senior Technical Specialist
, IND
Senior Technical Specialist
, IND
Senior Technical Specialist
, IND
Senior Technical Specialist
, IND
Senior Technical Specialist
, IND
Technical Specialist
, IND