Information Sys Engineer (93903)
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Key skills for this role
Role Overview
As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.
Key Skills for This Role
Full Job Posting
Job Summary
As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.
Job Requirements
- Knowledge of Unix Operatings systems (Linux and Solaris . AIX is a plus)
- Knowledge of Virtualization technologies Solaris containers, Vmware , Hyperv and Hyperv KVM, Kubernetes, Openshift / Rancher, Docker, Ansible.
- Basic understanding of TCP/IP, NFS, SSH, SCP , FTP, SUDO,
- Fundamantal knowledge on how DNS, DHCP , SMTP, NIS , NTP works
- Should be able to look at the error logs, config files and understand the problem symptom and route the incident/problem ticket to appropriate teams
- Knowledge on how to list, stop and restart the processes
- Experience on editing tools like vi and be able to modify the files as per istructions
- Basic shell scripting knowledge to collect the data from logs , filter the outputs and submit it to higher level for further troubleshooting
- Knowledge on how to run the performance tools like vmstat , prstat and top to monitor the system performance
- Experience on working with any commercial performance and system monitoring tools like Tivoli and understanding the performance reports and alerts triggered.
- Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as well.
- Strong aptitude for learning new technologies and understanding how to utilize them in an operations environment.
- Ability to follow standard operational principles and practices and use software management tools appropriately.
- Ability to handle multiple tasks concurrently with competing deadlines.
- Willingness to work shifts, some of which are off hours or on weekends or on holidays.
Education
A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred.
An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
Demonstrated ability to have completed multiple, moderately complex technical tasks.
About NetApp
NetApp provides intelligent data infrastructure and management solutions.
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