Information Security and IT Operations Manager

Duties

• Leadership and Coordination •Supervise or coordinate IT and security staff, contractors, vendors, and support resources. •Establish priorities for IT operations and security initiatives based on business impact and risk. •Report IT performance, operational metrics, service levels, cybersecurity posture, risks, incidents, and improvement plans to leadership. •Support budgeting, planning, purchasing, and lifecycle replacement of IT assets. •Provide technical and security guidance for new systems, software releases, infrastructure changes, and business initiatives. •Promote a culture of security, accountability, responsiveness, and continuous improvement.
• Information Security Management •Develop, maintain, and enforce information security policies, procedures, standards, and guidelines. •Manage the organization's cybersecurity program, including risk management, compliance, incident response, access control, and security awareness. •Support compliance with applicable frameworks and requirements to include CMMC, NIST, FedRAMP, DoD Cloud Computing Security Requirements, contractual requirements, and company security policies. •Lead or coordinate security assessments, internal reviews, audits, and evidence collection activities. •Monitor security risks and recommend mitigation strategies to leadership. •Oversee vulnerability management, patch management, endpoint protection, security monitoring, logging, and remediation activities. •Coordinate security incident response activities, including investigation, containment, communication, documentation, and corrective actions.
• IT Operations Management •Oversee daily IT operations, including user support, systems administration, network operations, endpoint management, software licensing, and infrastructure maintenance. •Manage help desk activities to ensure timely response and resolution of user issues. •Oversee that laptops, desktops, servers, network devices, mobile devices, printers, and related equipment are properly configured, secured, maintained, and inventoried. 3 Version 2020.10 •Oversee cloud services, Microsoft 365, identity management, email, file storage, collaboration tools, and other business applications. •Manage backup, recovery, business continuity, and disaster recovery processes. •Ensure systems are patched, monitored, available, and operating efficiently by managing staff and processes. •Coordinate IT onboarding and offboarding activities for employees, contractors, and partners. •Maintain hardware and software inventories, license records, support agreements, and renewal schedules. •Evaluate, recommend, and implement IT tools, systems, and process improvements. •Coordinate with vendors, service providers, and internal teams to resolve technical issues and support business needs.