India - Senior Technical Infrastructure Manger

Key Responsibilities Strategic Planning : Product management, develop long-term roadmaps, ensuring scalability, and aligning IT infrastructure with business objectives.

System Oversight : Manages Cloud, software, licences, networks, servers, storage, databases, and security systems across our global network and SaaS services.

Security & Compliance : Enforces security standards, manage firewalls, monitors for breaches, and ensures regulatory compliance.

Team management: Leads and mentors IT teams, fosters collaboration, and coordinates with other departments.

Team Consists of Wintel, Desktop and DevOps Engineers, performance appraisals, setting goals and objectives, ensuring 24/7 on-call and support availability.

EUC as Product: Manage end-user compute team, define technology roadmap and strategy, engage users and focus on user experience, workforce flexibility and enhancing productivity.

Budget & Performance: Manages IT budgets, tracks key performance indicators (KPIs), and optimizes system performance.

Project Management: Oversees infrastructure projects, including planning, timelines, staffing, and implementation.

Key Focus Areas

• Stability & Availability: Ensures systems run optimally with high uptime.
• Data Security: Protects valuable organizational data.
• Scalability: Prepares infrastructure for future growth and increased demands.
• Business Alignment: Translates technical needs into business language, ensuring technology supports goals. Essential skils and Experience : Cloud platforms: Deep knowledge of major cloud providers such as AWS, Azure, SharePoint, Windows, Linux, Hybrid, M365 (including M365 AD Sync and Entra ID inc. B2B and B2C), and AWS (Control Tower, Landing Zone, AD Sync, EC2, Backup, VPC, Transit Gateway, S3, CloudTrail and CloudWatch) DR/Business continuity testing. Automation and scripting: Experience with tools like Terraform, Ansible, PowerShell, and Python. Infrastructure fundamentals: Strong understanding and implementation of best practices on Cloud (AWS, Azure) and core infrastructure concepts like networking, servers, storage, backups. Security: Experience with security best practices, vulnerability management, and access control. Ensuring systems are patched monthly. MFA and Conditional Access. Leadership: Proven ability to lead technical teams and manage projects. Be a point of escalation in and out of hours Problem-solving: Analytical and systematic approach to diagnosing and resolving complex infrastructure issues. Lead on Problem analysis to resolution. Communication: Excellent communication skills to collaborate with stakeholders and report to senior management. ITIL: Familiarity with IT service management frameworks like ITIL, ensuring systems meet or exceed KPI’s and SLA’s Monitoring: Monitoring systems including Synthetic monitoring and RUM. Licensing: Experience of MS licensing and the different licensing models Qualification : Experience: 8+ years of experience in IT infrastructure, systems, or network roles.

AWS Solutions Architect, CompTIA A+. MS 365 Endpoint Administrator Endpoint, CCNA. Hybrid environments: Experience with hybrid cloud models. Databases: Knowledge of database systems (e.g., MS SQL, AWS Postgres) Change management: Experience with formal change control processes Other requirements : Ability to travel (national and international) and work flexibility Able to work from home Able to work aligned to UK Hours Willing to work unsociable hours and be part of the on-call rotas. Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. In return, we will offer you: A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive: A retirement savings plan Life assurance Holiday Competitive salary Employee Assistance Programme Career development and progression opportunities Values Award celebration events Plus, much more! If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert! #ISSthebiggerpicture Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity. #LI-MB1