Incident Management manager

Expected Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities-

• This position will play a key role in bridging effective management of the resiliency and business continuity framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.
• Provide assurance to key business functions, third parties, and change projects on the strength and effectiveness of their resilience, business continuity, and disaster recovery plans.
• Ensure compliance with regulatory requirements and industry best practices for operational resilience.
• Support the maturing and implementation of the Operational Resiliency, Business Continuity and Incident Management Framework and champion it’s adoption through effective communication with all levels within the organization
• Review critical teams, systems and third parties resilience plans (Business Continuity and Disaster Recovery) and test results
• Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
• Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents
• Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery
• Keep abreast of all regulatory changes impacting framework/obligations (new and evolving regulations) and internal policy changes
• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided
• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes
• Key Contacts:
• Functional/Regional Risk and Compliance communities
• Incident Management teams
• Global Entity Management leadership
• Audit
• Legal
• Tax
• Basic Qualifications
• 4+ years in the financial industry or equivalent with proven experience in roles for business continuity/incident management portfolios.
• erience with the UK and other global regulators.
• Knowledge on FCA, EBA & CSSF requirements
• High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
• Strong problem solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
• Strong project management skills and change management experience

Travel Percent

Our Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are

Commitment to Diversity and Inclusion

Belonging at PayPal