Incident Commander

This position is needed to help own and strategically evolve Twilio's incident response function as one of the company's most senior Incident Commanders, working alongside other senior ICs on the team.

You will be capable of facilitating incidents across the full range of severities, including our highest-severity incidents.

You will orchestrate response across a wide range of business functions, not just engineering.

You'll be one of the senior voices VPs and C-suite leaders turn to for a clear, accurate read on what's happening and what's next.

You approach every incident with genuine curiosity — pushing past the first plausible explanation to find what's really going on — and bring that same curiosity to the retrospective once the dust settles.

Beyond the incident room, you'll help own the 12-month incident response process and tooling strategy for the company: setting company-wide response standards, defining response OKRs, and driving cross-org adoption of the practices that reduce MTTR and prevent recurrence.

You mentor and uplift other Incident Commanders and teams across departments, actively working to remove yourself as a single point of failure.

This position is part of a global team with a follow-the-sun model and requires working effectively with teams across multiple timezones and geo-locations.