IN_Sr Associate_Chatbots / Voicebots_GCC_Advisory_Bangalore
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Key skills for this role
Role Overview
PwC's intelligent automation practice designs and implements process mining, automation, robotic process automation, and digital workflow solutions.
The role seeks a Senior Developer for contact centre transformation and AI-driven automation across enterprise customer engagement platforms.
The role overview states 4 to 8 years of experience.
Key Skills for This Role
Full Job Posting
Role overview
PwC's intelligent automation practice designs and implements process mining, automation, robotic process automation, and digital workflow solutions.
The role seeks a Senior Developer for contact centre transformation and AI-driven automation across enterprise customer engagement platforms.
The role overview states 4 to 8 years of experience.
Responsibilities
- Lead the design and architecture of end-to-end contact centre transformation solutions.
- Build and optimize voice bots, chatbots, email bots, and multilingual conversational AI solutions.
- Architect GenAI-powered RAG knowledge bases, agent-assist frameworks, and automated quality-audit systems.
- Drive projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, and Yellow.ai.
- Integrate solutions with IVR, CRM, ticketing, and backend API systems.
- Deliver solutions using Python, Node.js, microservices, and API-first design.
- Lead CI/CD, containerization, and cloud-native DevOps practices.
- Ensure security, scalability, resilience, compliance, performance, and monitoring standards.
- Mentor junior developers and collaborate with business stakeholders.
Required skills and experience
- Advanced Python programming with asynchronous programming and API development.
- Experience with vector databases, embedding models, RAG pipelines, and knowledge retrieval systems.
- Familiarity with prompt engineering and LLM optimization techniques.
- Experience with development frameworks and modern practices including Git, CI/CD, and testing.
- Knowledge of microservices, API-first design, and event-driven systems.
- Experience with contact centre platforms, conversational AI, integrations, and cloud-native deployments.
Education and certifications
- A bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field is required.
- One Contact Centre, Conversational AI, Cloud, or DevOps certification is preferred.
- Preferred certifications include options from Genesys, Avaya, Amazon Connect, Google CCAI, Kore.ai, Yellow.ai, AWS, Azure, Google Cloud, Kubernetes, or Docker.
Preferred skills
- Experience with multiple LLM providers, agent orchestration, workflow management, NLP, Docker, Kubernetes, semantic search, information retrieval, or agent safety is preferred.
About PwC
PwC describes its advisory practice as a technology-enabled community focused on solving client and community challenges through innovation, collaboration, and automation.
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