{bc}
Apply
workday

IN_Senior Associate_Business Analyst_FS Tech_Advisory_Mumbai

Pwc
Mumbai, IND
Full-time
Mid · 4+ years experience
Onsite
Discovered 1 weeks ago
FinacleFlexcubeLOSLMSBPMN
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

FinacleFlexcubeLOS
Smart Apply

Full Job Posting

Job Description & Summary

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

  • Role Summary Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.
  • Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.
  • Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).
  • Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria.
  • Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking – Finacle/Flexcube ; LOS/LMS; payment switch/gateway).
  • Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.
  • Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma.
  • Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.
  • Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.
  • Qualifications & Experience
  • Any Postgraduate/ Professional degree
  • 3–5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred).
  • Strong stakeholder management; ability to translate business needs into functional requirements.
  • Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
  • Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT.
  • Preferred :
  • Exposure to Core Systems across deposits/lending/payments and related integration touchpoints.
  • Lean/Six Sigma Green Belt awareness (for debit card/linked payments).
  • Strong exposure to Excel – Powerpoint for management communication

Mandatory skill set s

  • Core Banking, BA

Years of experience required

4-7

Education qualification

  • BE/ Btech /MBA
  • Education (if blank, degree and/or field of study not specified)
  • Certifications (if blank, certifications not specified)

Optional Skills

  • Desired Languages (If blank, desired languages not specified)

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Pwc

IN_Senior Associate_SAP CAP + BTP_GCC_Advisory_Bangalore

Gurugram, IND

Discovered TodayFull-time

IN_Senior Associate_SOC_FS - Cyber as a Service_Advisory_Pan India

Airoli, IND

Discovered TodayFull-time

IN_Senior Associate_ML Ops Lead_GCC_Advisory_Bangalore

Hyderabad, IND

Discovered TodayFull-time

IN-Senior Associate_MERN Stack_Digital Integration_Advisory_Gurgaon

Kolkata, IND

Discovered TodayFull-time

IN_Senior Associate_SAP GRC Security_SAP_Advisory_Bangalore

Bengaluru, IND

Discovered TodayFull-time

IN_Manager_SAP MM_SAP_Advisory_Gurugram

Gurugram, IND

Discovered TodayFull-time

IN_Senior Associate_SAP ABAP Hana_GCC_Advisory_Bangalore

Gurugram, IND

Discovered TodayFull-time

IN_Senior Associate_MS Purview_ITRA_Advisory_Mumbai

Bengaluru, IND

Discovered TodayFull-time