In Room Dining Manager
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Key skills for this role
About the Role
Marriott International seeks an In Room Dining Manager to oversee daily room service operations. This entry-level management position directs, trains, and assists employees to follow standards in delivering food and beverage to guestrooms.
Key Skills for This Role
Responsibilities
- Supervise and manage employees; manage all day to day room service operations
- Ensure property policies are administered fairly and consistently
- Communicate areas in need of attention to staff and follow up
- Supervise daily shift operations and ensure compliance with all Room Service policies, standards and procedures
- Supervise staffing levels to ensure guest service, operational needs and financial objectives are met
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Ensure and maintain the productivity level of employees
- Provide services that are above and beyond for customer satisfaction and retention
- Handle guest problems and complaints
- Participate in management of department's controllable expenses to achieve or exceed budgeted goals
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
Job Summary
- Entry level management position responsible for the daily operations in Room Service
- Directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites
- Assists in ensuring guest and employee satisfaction while maintaining the operating budget
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area
Managing Day to Day Room Service Operations
- Supervises and manages employees. Manages all day to day operations. Understands employee positions well enough to perform duties in employees' absence
- Ensures property policies are administered fairly and consistently
- Communicates areas in need of attention to staff and follows up to ensure follow through
- Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Leading Room Service Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Develops specific goals and plans to prioritize, organize, and accomplish your work
- Ensures and maintains the productivity level of employees
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals
- Celebrates successes and publicly recognizes the contributions of team members
- Communicates performance expectations in accordance with job descriptions for each position
- Ensures that regular on going communication is happening with employees
- Establishes and maintains open, collaborative relationships with employees
- Observes service behaviors of employees and provides feedback to individuals
Room Service Financial and Budgeting Goals
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Manages day to day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Empowers employees to provide excellent customer service
- Interacts with guests to obtain feedback on product quality and service levels
- Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback
- Sets a positive example for guest relations
- Handles guest problems and complaints
- Participates in the employee performance appraisal process, providing feedback as needed
Conducting Human Resource Activities
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
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