successfactors
In Life SME
BT Group
Bristol, GBR
Full-time
Mid
Onsite
GBP 31937-31937 yearly / year
Discovered 1 weeks ago
Free
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The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high-quality support with outstanding colleague experience. Using data analysis to perform an Insight led service for our stakeholders and colleagues, to improve process though a continuous improvement lens.
Our aim is understanding our colleague’s priorities and use our knowledge & experience to create the right solutions for them. You will be a trusted colleague by providing a consistent and high-quality service while being flexible to work across boundaries. You will also be seen as a coach to our HR Support teams in geographical locations, as well as support to your Team Leader, including supporting to resolve any escalations.
Full Job Posting
About the role:
The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high-quality support with outstanding colleague experience. Using data analysis to perform an Insight led service for our stakeholders and colleagues, to improve process though a continuous improvement lens.
Our aim is understanding our colleague’s priorities and use our knowledge & experience to create the right solutions for them. You will be a trusted colleague by providing a consistent and high-quality service while being flexible to work across boundaries. You will also be seen as a coach to our HR Support teams in geographical locations, as well as support to your Team Leader, including supporting to resolve any escalations.
What you’ll be doing:
Drive operational success through insight led analysis.
Driving improvement and change; apply root cause analysis approach.
Review current processes to identify and highlight continuous improvement opportunities to implement across workstreams.
Monitor standards through quality checking, calling out where there are shortcomings and work on solutions to prevent this in the future.
Mentoring and coaching colleagues to deliver a great service.
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