greenhouse
IN Associate - Customer Success (Mumbai)
Apertum Online
Remote, IND
Full-time
Entry · 1+ years experience
Remote
Discovered 2 weeks ago
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Role Overview
Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our products and how they can make the Customer journey most rewarding.
We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in our ecosystem so we are able to offer the best experience.
Key Skills for This Role
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Full Job Posting
About the role
Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our products and how they can make the Customer journey most rewarding.
We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in our ecosystem so we are able to offer the best experience.
What you'll be doing
Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner
Educate current and potential customers with product, process and service information
Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution
Identify and escalate priority issues to your Team Leader and Ops Team
Maintain accurate customer records
Actively participate in Team meetings
Participate in coaching sessions with our Customer Service Manager
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