Implementation Technical Analyst

The Bureau of Comptroller Global Financial Services (CGFS) of the Department of State (DoS) requires the contractor to provide Training Specialist services in the Office of Customer Support and Training. The Office of Customer Support and Training is responsible for customer help desk services, knowledge base management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide instructional design, development, and delivery support for the CGFS/CST Implementation Team. This person will report to the Implementation Project Manager. Minimum Requirements

Specialized , in-depth subject matter experience with Federal accounting and financial management policies, practices, reporting, and operations is desirable

Demonstrated capability analyzing complex financial systems requirements, troubleshoot, and issues

Experience with DoS financial systems used by Overseas posts, both internal and external systems

Knowledge of Federal accounting/financial management policies, practices, operations, and procedures

Experience with technical environments supporting DoS, such as DEVNET and training database management

Perform customer support for large, complex financial system implementations.

Microsoft 365 Certified

Develop, communicate, and implement cost-effective solutions to the Department’s requirements

Superior verbal and written communication and organizational skills

Dependability and punctuality

Flexibility and adaptability

Assist in designing, developing, and delivering formal and informal training to include the following tasks: Assist with updating training aides for financial software implemented at overseas posts, which includes the development of syllabuses, classroom handouts, classroom exercises, answer keys, and training databases Independently edit, modify, and update training documentation based on periodic changes to all software (semiannual, biannual, and annually - depending on the course), based on guidance from the CGFS Implementation Project Manager. Additional feedback for updates to training materials can come from co-instructors, students, and colleagues Collaborate with trainers and incorporate appropriate changes in current training materials and in future releases Assist in developing new online accessible training materials and courses using new technologies such as podcasts, web-based seminars, computer-based- learning (CBL) modules, and software simulation programs

Assist with updating training aides for financial software implemented at overseas posts, which includes the development of syllabuses, classroom handouts, classroom exercises, answer keys, and training databases

Independently edit, modify, and update training documentation based on periodic changes to all software (semiannual, biannual, and annually - depending on the course), based on guidance from the CGFS Implementation Project Manager. Additional feedback for updates to training materials can come from co-instructors, students, and colleagues

Collaborate with trainers and incorporate appropriate changes in current training materials and in future releases

Assist in developing new online accessible training materials and courses using new technologies such as podcasts, web-based seminars, computer-based- learning (CBL) modules, and software simulation programs

Assist with the electronic archiving of the implementation training library, by version, to better track and implement changes to current materials, handbooks, workbooks, exams, and activitie\

Attend User Acceptance Reviews (UARs) and serve on working groups that deal with software changes.

The incumbent will provide Tier I (helpdesk) level support as the Primary POC for all posts during their conversions until the handoff of support to the CGFS Customer Support Help Desk after go-live

Log issues, track resolutions, and fielding additional Tier II (subject matter expert) support as needed

Assist in the setup of the training database(s) in preparation for each conversion, which includes staging exercises, updating training environments, and resetting existing exercises

Assist in the setup of webinar sessions and assisting posts in webinar functionalities, e.g., audio, microphone, camera, and screen sharing capabilities

Assist in the setup of Training Accounts for scheduled and non-scheduled classes

Assist other members of the team as needed to successfully implement each post

Support CGFS ISO-9001 activities as needed

Other Duties as Assigned

Software Systems Utilized

Regional Financial Management System (RFMS) Momentum & Cashiering

WebGELS

Global Business Intelligence (GBI)/WebI/Power BI

E2 Solutions

Compliance and Identity Management System (CIMS) Admin

iPost

Property related Obligation & Payment Platform (PrOPP)

Real Property Application (RPA)

ServiceNow

Secure File Transfer System (SHIFTS)

GFS Knowledge Base (KB)

Adobe Suite (Acrobat, Captivate, Creative Cloud)

Microsoft (MS) Office & O365 applications (Excel, PowerPoint, SharePoint, Word, Stream)

Virtual Meeting Platforms (e.g., MS Teams, WebEX, Google Meet, Adobe Connect, etc.)

Haynes, Inc is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, sexual orientation, or other protected status in any of the terms or conditions of employment.