indeed
Implementation Success Senior Specialist - USA, Canada and UK
Storyblok
Toronto, CAN
Senior
Remote
1 weeks ago
Professional ServicesImplementation ManagementStakeholder ManagementPartner ManagementScopingStatement of Work
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Professional ServicesImplementation ManagementStakeholder Management
About the Role
Storyblok is seeking an Implementation Success Senior Specialist to own end-to-end implementation motion, from scoping to partner-led delivery. This commercially minded role requires strong stakeholder management and experience in SaaS or CMS environments.
Key Skills for This Role
Professional ServicesImplementation ManagementStakeholder ManagementPartner ManagementScopingStatement of Work
Responsibilities
- Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria
- Translate complex requirements into clear, structured Statements of Work (SOWs)
- Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success
- Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle
- Act as the escalation point for delivery issues, managing risk and resolving blockers
- Build and maintain trusted relationships with senior client stakeholders up to C suite level
- Partner with Account Management and Customer Success to identify expansion opportunities
- Support pre sales activity including scoping workshops, commercial proposals, and client presentations
- Contribute to development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks
- Work closely with Product and Solutions teams to share implementation insights and inform platform development
Requirements
- Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment
- Strong background in scoping complex technical engagements and writing or owning Statements of Work
- Experience managing implementation partners, agencies, or SIs
- Commercially aware, with ability to balance customer outcomes and business interests
- Excellent stakeholder management skills — confident, credible, and trusted at senior levels
- Able to operate without a detailed delivery playbook — comfortable with ambiguity
- Strong command of the English language
Full Job Posting
JOB SUMMARY
- We are seeking a highly motivated person to join the Go To Market team at Storyblok.
- As an Implementation Success Manager, you will own the end to end implementation motion — from the first scoping conversation through to partner led delivery and value realisation.
- You sit at the heart of the customer journey, translating business requirements into clear Statements of Work, ensuring the right implementation partners are engaged, and acting as the central point of accountability throughout.
What You'll Do
- Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria.
- Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok.
- Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success.
- Ensure every engagement is set up for success before a single line of code is written.
- Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle.
- Work closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard.
- Act as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum.
- Hold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detail.
- Build and maintain trusted relationships with senior client stakeholders up to C suite level.
- Act as the primary Professional Services point of accountability for the client.
- Communicate clearly across technical and non technical audiences, translating complexity into clarity.
- Partner with Account Management and Customer Success to identify expansion opportunities emerging from active engagements.
What We're Looking For
- Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment.
- Strong background in scoping complex technical engagements and writing or owning Statements of Work.
- Experience managing implementation partners, agencies, or SIs — with a clear understanding of how to get the best from partner relationships.
- Commercially aware, with the ability to balance customer outcomes and business interests.
- Excellent stakeholder management skills — confident, credible, and trusted at senior levels.
- Able to operate without a detailed delivery playbook — comfortable with ambiguity and skilled at bringing structure where there isn't any.
- Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage.
- Strong command of the English language.
Compensation
- U.S. Base Salary Range: CAD 98,100 CAD 142,000
WHAT IS IN IT FOR YOU
- Monthly remote work stipend (home internet costs, electricity).
- Home office equipment package right at the start (laptop, keyboard, monitor…).
- Home office equipment upgrade (furniture, ear plugs …) or membership to a local co working space after your onboarding.
- Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays.
- Personal development fund for courses, books, conferences, and material.
- VSOP (Virtual Stock Option Plan).
- The annual international team building trip, quarterly and monthly online get togethers.
- As a fully remote company, with work life balance at its core, you'll enjoy flexible schedules.
- An international team that loves to have fun at work and works hard together to accomplish shared goals.
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