Implementation Specialist

1+ years of professional experience in an enterprise software environment

1+ years of hands-on experience with HTML, CSS, JavaScript, ReactJS, and Python

Experience with databases such as MySQL or Oracle

Strong ability to understand and implement web-based integrations

Ability to work closely with stakeholders and follow technical SLAs

Good communication skills verbal and written and extensive experience working with clients and partners.

Strong problem-solving skills and the ability to think critically.

Experience of working in a rapid global business growth environment will be a huge plus

As an Implementation Specialist, you’ll bring value by:

Deliver high quality implementations for the given region while understanding the customer’s requirement and meeting the SLA’s.

Meeting individual KPI targets - CSAT, TTD & case closure target and maintaining Quality score as per defined target.

Investigate Fraud Cases and aim for faster resolution and detection.

Run basic bulks through SQL queries.

Timely and proactive response to incoming customer support inquiries via email and support ticketing system.

Seamless coordination within the team & with external stake-holders(AMs/Sales etc.).

Troubleshoot technical issues and escalate issues internally as needed.