Implementation Specialist

2. Delivery Support & Customer Interaction

3. Delivery Feedback & Issue Escalation

4. Documentation & Process Contribution

What Success Looks Like

Qualifications

• 3-5 years of experience in implementation, onboarding, customer support, or delivery roles
• Strong organizational skills and attention to detail
• Clear written and verbal communication skills
• Comfort working with customers and internal teams in a fast-paced environment
• Ability to follow structured processes while adapting to customer needs
• Experience with SaaS tools, CRMs, or project tracking tools is a plus
• Energy experience not necessary, but preferred
• Experience working with technical teams and Scrum framework
• SaaS or technical product exposure preferred but not required

Benefits & Perks

• Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days.
• Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually.
• Parental Leave: 12 weeks of paid parental leave.
• Bereavement Leave: Up to 2 weeks of paid bereavement leave.
• Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month).
• Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage.
• Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings.
• Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness.
• Retirement: 401(k) plan through Betterment.
• Texture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected characteristic.

This role has a salary range of $120,000–$150,000.

• Actual compensation will be determined based on experience, skills, and other relevant factors.