Implementation Specialist

You have 2-4+ years of experience in B2B SaaS Implementations

You have experience with end-to-end technical implementations

You are comfortable managing multiple customer projects simultaneously with clear priorities and organization.

You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users.

You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance.

You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills.

You have strong attention to detail and pride yourself on accuracy and follow-through.

You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.

You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve.

You are comfortable working remotely and managing your time independently.

Experience in the accounting or tax industry.

Previous experience with workflow, accounting, or project management software.

Background in software onboarding or enterprise implementations.

Knowledge of change management frameworks.

Experience in a startup or high-growth SaaS environment.

Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines

Flexible work hours

Commuter & work from home benefits

Home office equipment menu for you to choose how you deck out your home office

Cultural and offsite events

Learning and development opportunities

Generous parental leave

Performance based and globally benchmarked pay

Employee Assistance Program

Up to 10 wellness days (because you don't need to be "sick" to stay well)

Karbon Fun / Social Club!

Up to 5 weeks paid vacation

Work with (and learn from) an experienced, high-performing team

A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback

Be part of a fast-growing company that firmly believes in promoting high performers from within

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!