Implementation Project Manager

As an Implementation Project Manager at Builder Prime, you are responsible for guiding new customers through the implementation process, ensuring they achieve rapid time-to-value from our platform. This role reports directly to the Manager of Implementation and collaborates closely with Account Managers, Support, and Sales.

Drive strategic initiatives to streamline implementation processes and reduce time-to-value

Manage implementations with multiple stakeholders and complex technical requirements

Lead kickoff calls to understand customer goals, timeline expectations, and success metrics

Configure the platform with custom templates, workflows, and settings specific to each customer's needs

Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.

Track implementation milestones and manage customer expectations throughout the setup process

Identify and solve technical challenges that arise during implementation

Coordinate with Account Managers for a smooth handoff once implementation is complete

Document customer workflows and configurations for future reference and support

Continuously optimize implementation processes to improve efficiency and customer satisfaction

Analyze implementation data to identify bottlenecks and recommend process improvements

Participate in cross-functional projects aimed at improving customer onboarding experience

Knowledge or experience in SaaS and the home improvement industry.

Strong understanding of business management CRM software and its application in improving business processes.

Exceptional Health Coverage – We cover 95% of medical, dental, and vision premiums for employees (Aetna & Guardian), plus 50% for dependents

Strong Retirement Match – 401k with up to 4% company match that's immediately vested (no waiting period!)

Generous Time Off – 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your community

Annual International Retreat – All-expenses-paid company trip to connect with teammates in amazing destinations (This year we went to Cancun, Mexico! Join us for our next one in 2027)

Life Happens Coverage – Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insurance

Grow With Us – $300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus)

Comprehensive Parental Leave – 10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents

Fully Equipped From Day One – Company-provided laptop and all the equipment you need to succeed

Room to Grow : We LOVE to promote from within. Show us your best stuff, and you’ll have ample opportunity to grow and advance.

Flexible Work Arrangements : We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.

We Hate Red Tape : We never restrict our team’s creativity, so you’ll have the freedom to experiment and test out new ideas. At Builder Prime, “Iterate To Innovate” is a foundational philosophy.

Strong Culture : Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun. There is no reason it can't be both!