Implementation Manager

The Implementation Manager owns the deployment of Peregrine's platform across a portfolio of public safety customers. You will direct AI agents through configuration and integration, keep concurrent projects moving, and hold every deployment accountable from kickoff through go-live. In this highly focused role, you will work against a clear metric: timely, successful launches—and we're looking for someone who takes real pride in that.

As an Implementation Manager, you will:

Own the end-to-end deployment lifecycle for a portfolio of customers — from initial kickoff through network connectivity, data source integration, QA, permissions configuration, training, and go-live

Direct AI agents to execute integrations, configure ontologies and data models, and set up customer-specific front-end configurations — translating customer requirements into high-quality agent inputs and rigorously validating outputs

Drive and unblock network access and data source connectivity, including internal coordination with Peregrine's infrastructure and engineering teams and direct engagement with customer IT stakeholders

Facilitate virtual kickoffs and working sessions to align customer stakeholders, establish a project cadence, and map the human terrain of each agency

Run lean, self-service-oriented QA and training sessions that upskill customer POCs to validate their own data and engage Peregrine directly — rather than creating dependency on Peregrine staff

Manage permissions configuration end-to-end: gathering requirements via structured intake, directing agents to translate them into Peregrine, and testing outputs by impersonating roles

Maintain rigorous task management across a concurrent portfolio of deployments, surfacing blockers and escalating with urgency

Identify patterns across your book of business to refine agent prompts, improve deployment playbooks, and raise quality across every future deployment

Deployments you manage achieve significant improvements in speed-to-value, go-live times, and sustained user adoption across the organization