Implementation Manager

As an Implementation Manager, you will own the successful delivery of customer implementations from post-sale handover through go-live and adoption.

Lead end-to-end implementation projects for enterprise and mid-market customers

Define project scope, timelines, milestones, and success metrics

Manage cross-functional internal teams (Sales, Product, Operations, Engineering)

Drive projects to on-time, on-budget delivery

Understand clients’ business processes, KPIs, and operational challenges

Assess client software ecosystems and integration requirements

Translate business needs into structured technical implementation plans

Identify optimisation opportunities and scalable AI audio use cases

Act as the primary implementation point of contact for client stakeholders

Partner with Sales to ensure smooth client kickoffs and clear expectation alignment

Run structured kick-offs, status updates, QBR inputs, and strategic check-ins

Build trusted relationships with agency partners and media teams

Standardise onboarding processes and implementation playbooks

Forecast onboarding capacity and coordinate sprint planning with Operations

Establish best practices for rollout across new markets and channels

Drive continuous improvement across tools, documentation, and workflows

+3 years of experience in Implementation, Technical Account Management, Onboarding, or IT/Tech Consulting

Experience working with B2B or enterprise customers on complex technical projects

Exposure to AdTech, MarTech, or Ad Operations is highly desirable

Experience managing API-based or SaaS implementations is a strong plus

Strong understanding of APIs and integrations (coding experience is a plus, not required)

Comfortable navigating technical discussions with product and engineering teams

Passion for AI, audio technology, and scalable infrastructure

AudioStack is the leading Audio-As-A-Service company with a very strong technology stack and AI R&D team, featured in some of the leading media.

We have a great team and culture and you will be immersive in a very international environment and market.

We are still a small team of 30 people expanding rapidly internationally. As an early employee you have a lot of room to apply and grow your skills fast, build out a team and move quickly with your ideas, enjoying a lot of space, flexibility and trust.

🚀 Join us now to revolutionise how audio production is delivered at scale!

We embrace diversity at www.audiostack.ai. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That's why we're committed to hiring people regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability.