Implementation Manager (EMEA)

Time-to-Value (TTV): Reducing the duration between contract signature and successful, utilized platform deployment.

Implementation CSAT: Maintaining high client satisfaction scores throughout the onboarding journey.

Adoption Rates: Ensuring seamless integration that drives high early-stage user engagement.

This is a Hybrid role based in Manchester, UK - 3 days per week in the office minimum - located in the heart of Ancoats.

A successful candidate will have the following skillsets and experience:

Proven experience leading or supporting the onboarding and project delivery of complex SaaS solutions.

Project Governance Expert: You possess a structured approach to project management, capable of balancing conflicting stakeholder priorities while maintaining a 'red-flag' mindset to resolve issues before they impact go-live timelines.

Solution-Oriented Problem Solver: You view implementation obstacles as opportunities to improve product delivery. You are comfortable navigating ambiguity and can independently pivot between high-level client strategy and granular technical troubleshooting.

A desire to help a startup scale from seed to IPO, thriving in a fast-paced, high-growth environment.

Experience leading meetings with senior stakeholders (IT, Safety, and HR) and driving project outcomes through clear communication.

Naturally tech-savvy and comfortable learning new technologies, including AI, VR/hardware and LMS integrations.

Experience in the Learning & Development or LMS space is highly beneficial, but not essential. What you must be:

Passionately customer-focused, always aiming to understand and meet their needs.

Obsessive about quality and user experience, striving for excellence in everything you do.

A team player, valuing collaboration and open communication.

Adaptable and resilient, ready to face the dynamic challenges of a start-up environment.

Willing to travel to customer sites as required