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Implementation Manager
Strategic Systems International
Dubai, UAE
Contract
Manager
1 weeks ago
SaaS ImplementationProject ManagementStakeholder ManagementChange ManagementWorkforce ManagementData Integration
Free
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SaaS ImplementationProject ManagementStakeholder Management
About the Role
Strategic Systems International seeks an Implementation Manager to lead end-to-end SaaS implementations of an AI-powered workforce suite for large shift-based organizations, primarily in healthcare.
Key Skills for This Role
SaaS ImplementationProject ManagementStakeholder ManagementChange ManagementWorkforce ManagementData Integration
Responsibilities
- Lead end to end SaaS implementations from discovery to go live and hyper care
- Configure core modules: Predictive AI Demand Planning, Smart AI Scheduling, Mobile Self Service tools
- Manage integrations with EMRs (e.g., Epic), ERP, and Time & Attendance systems
- Serve as primary client facing lead with C level stakeholders; drive governance and alignment
- Implement change management strategies for shift based staff adoption
- Ensure measurable business outcomes: cost optimization, staff utilization, compliance
- Identify expansion opportunities and collaborate with Sales for growth initiatives
- Translate complex client requirements into structured implementation plans
- Validate workforce analytics and system data quality
Requirements
- 7 to 10 years in Implementation, Project Management, or Consulting; SaaS experience preferred
- Proven track record in healthcare or shift based industries (hospitality, airlines, retail, logistics)
- Understanding of shift scheduling complexities, compliance, and workforce management
- Hands on experience in scheduling roles (supervisor, workforce planner) preferred
- Experience with healthcare systems in UAE, UK, or US is advantageous
- Knowledge of data integrations (APIs, HL7, file transfers) and analytics validation
- Bachelor’s degree required; Industrial Engineering or process optimization preferred
- PMP, Agile, or equivalent certifications are a plus
- Strong executive presence, leadership, and stakeholder management skills
- High energy, delivery focused, analytical, accountable, and comfortable navigating complexity
Full Job Posting
Purpose
- To lead the end to end implementation of an AI powered workforce suite across large, shift based organizations, primarily within healthcare.
- Accountable for delivery excellence, executive stakeholder leadership, successful system integration, and go live outcomes.
Key Responsibilities
- Lead end to end SaaS implementations from discovery to go live and hyper care.
- Configure core modules: Predictive AI Demand Planning, Smart AI Scheduling, Mobile Self Service tools.
- Manage integrations with EMRs (e.g., Epic), ERP, and Time & Attendance systems.
- Serve as primary client facing lead with C level stakeholders; drive governance and alignment.
- Implement change management strategies for shift based staff adoption.
- Ensure measurable business outcomes: cost optimization, staff utilization, compliance.
- Identify expansion opportunities and collaborate with Sales for growth initiatives.
- Translate complex client requirements into structured implementation plans.
- Validate workforce analytics and system data quality.
Qualifications, Skills, and Experience
- 7 to 10 years in Implementation, Project Management, or Consulting; SaaS experience preferred.
- Proven track record in healthcare or shift based industries (hospitality, airlines, retail, logistics).
- Understanding of shift scheduling complexities, compliance, and workforce management.
- Hands on experience in scheduling roles (supervisor, workforce planner) preferred.
- Experience with healthcare systems in UAE, UK, or US is advantageous.
- Knowledge of data integrations (APIs, HL7, file transfers) and analytics validation.
- Bachelor’s degree required; Industrial Engineering or process optimization preferred.
- PMP, Agile, or equivalent certifications are a plus.
- Strong executive presence, leadership, and stakeholder management skills.
- High energy, delivery focused, analytical, accountable, and comfortable navigating complexity.
Industry Focus
- Healthcare as primary sector, with secondary exposure to logistics, retail, and hospitality.
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