Implementation Manager

• Lead and manage multiple customer onboarding projects from initiation through completion, ensuring all deliverables, timelines, and success criteria are met.
• Develop project plans, define scope, coordinate cross-functional resources, and proactively manage risks, dependencies, and issues throughout the onboarding process.
• Conduct strategic onboarding and training sessions, enabling customers to effectively adopt the TOOLBX platform and maximize value.
• Serve as the primary project liaison for customers, providing clear communication, guidance, and escalation management throughout the implementation lifecycle.
• Oversee the creation and continuous improvement of training materials, documentation, and onboarding resources to enhance the customer experience.
• Monitor and report on project progress, key milestones, and customer readiness, delivering regular updates to internal stakeholders and leadership.
• Gather, analyze, and synthesize customer feedback to identify process improvements and partner with Product, Engineering, and Customer Success to drive enhancements.
• Ensure accurate project documentation and maintain detailed records within CRM and internal systems to support transparency and alignment.

• 5+ years of experience managing customer-facing projects, implementations, or onboarding programs within a SaaS or technology-driven environment.
• Demonstrated ability to lead projects, manage timelines, and coordinate cross-functional teams to deliver successful customer outcomes.
• Exceptional communication and presentation skills; able to translate complex technical concepts for diverse audiences.
• Strong organizational and project management capabilities, with a proven ability to manage multiple concurrent projects in a fast-paced environment.
• Customer-centric mindset with strong analytical, troubleshooting, and problem-resolution skills.
• Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset.
• Ability to thrive in remote or distributed work environments and adapt to shifting priorities.

TOOLBX?

At TOOLBX, you'll be part of a team dedicated to transforming the construction industry through technology.

As a Project Manager, you will play a vital role in ensuring our customers are set up for success from day one.

If you are detail-oriented, passionate about helping customers, and eager to make an impact, we would love to hear from you!

To apply, please submit your resume and a brief cover letter outlining your relevant experience and interest in this role.

Note: This posting represents an existing vacancy within the Company.

Note: Only selected candidates will be contacted for an interview.

TOOLBX is an equal opportunity employer committed to diversity and inclusion in the workplace.

Note: Artificial intelligence tools may be used to assist with the screening and evaluation of applications during the hiring process.