Implementation Manager

Qualifications

• 3–5+ years of experience managing SaaS software implementations, customer onboarding, or technical project management.
• Experience working with enterprise software, HR technology, HCM, payroll, or workforce management platforms is strongly preferred.
• Proven ability to manage multiple client implementations simultaneously.
• Strong project management and organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated ability to collaborate effectively across technical and business teams.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working in a fast-paced, high-growth environment is preferred.
• Multilingual - Portuguese, Spanish and English. Must be fluent in all 3 languages.
• Preferred Qualifications
• Experience with payroll, HRIS, HCM, or workforce management implementations.
• Familiarity with global payroll or multi-country workforce operations.
• Experience with project management tools such as Jira, Asana, Monday.com, or similar platforms.
• PMP, Scrum, or other project management certifications are a plus.
• Success Measures
• Successful Implementation Managers consistently:
• Deliver projects on time and within scope.
• Maintain high client satisfaction throughout the implementation lifecycle.
• Successfully coordinate cross-functional teams to achieve project milestones.
• Drive successful client go-lives with minimal post-implementation issues.
• Continuously improve implementation processes and documentation.