greenhouse
Implementation Manager
Dealpath
Austin, USA
Full-time
Mid Level
Hybrid
Discovered 1 weeks ago
Free
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Dealpath is looking for a self-motivated Implementation Manager to join our growing team!
As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.
You're excited about this opportunity because you’ll:
- Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
- Improve existing implementation processes to increase speed, efficiency and customer satisfaction
- Actively identify growth opportunities in accounts
- Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations
We are excited that you are:
- A self-motivated team player, ready to embrace a fast paced, high-growth environment
- Product-focused; you enjoy and feel challenged mastering new software
- Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
- Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
- Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
- Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
Qualifications
- Bachelor’s degree or higher
- 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
- Strong knowledge and proficiency in Excel / Google Sheets
- High attention to detail and accuracy
- Demonstrated ability to manage ambiguity and apply problem-solving skills
- Excellent verbal, written, and interpersonal communication skills
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