Implementation Manager ANZ

You will be joining a highly motivated and driven team of people who work in eCommerce Payments. Our aim is to ‘WOW’ our merchants by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.

The Implementation Manager is a technical expert that delivers our payment solutions to merchants end to end.

Possess expert level of knowledge on all relevant products and services.

This is a customer-facing role, you’ll be responsible for supporting our merchants in integrating with Worldpay suite of payment services.

As a go-to expert, you’ll work directly with the merchant and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.

Support the merchant and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.

You will be responsible for defining the finalised scope and manage the project right though completion and post live monitoring, following clear and well-maintained project plans.

You will keep all relevant stakeholders updated with regular scheduled meetings to identity any risk early and ensure that the project is going to plan.

You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.

You’ll also plan and deliver customer demos and training on product functionality, to help maximise the value add to their businesses.

Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.

This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.