Implementation Manager

• 3+ years of experience leading large-scale system rollouts and cross-functional projects in customer-facing environments.
• Proven ability to manage end-to-end deployments across multiple sites, ensuring alignment between client requirements, project timelines, and technical execution.
• Track record of successfully guiding client relationships through all phases of deployment — from pre-installation planning through go-live support.
• Strong skills in setting expectations and maintaining high levels of customer satisfaction.
• Hands-on experience in construction management, including coordination with subcontractors, blueprint reviews, site readiness oversight, and collaboration with building stakeholders.
• Effective at bridging the gap between technical and non-technical stakeholders; experienced with ERP systems and hardware/software network installations.
• Experienced in conducting field site assessments and managing deployment logistics, including installation readiness and equipment configuration.
• Willingness and ability to travel to customer sites as needed.

• Direct experience in healthcare facility rollouts and construction project management

• Collaborative Mindset: Ability to influence and drive alignment across cross-functional teams by fostering collaboration, providing strategic guidance and ensuring all stakeholders are working toward shared goals.
• Solutions-Oriented Approach: Approaches challenges with curiosity and a proactive attitude, consistently seeking and proposing thoughtful, effective solutions.
• Passion for Customer Success: A strong dedication to ensuring that the customer experience is seamless, positive, and impactful.
• Direct Communication Skills: The confidence and professionalism to have candid solution-focused conversations with internal teams, vendors and customers.

Base Salary Band: $65,000.00 - $110,000.00 Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards.

We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary.

The base salary range listed is just one component of PatientPoint’s total compensation package for employees.

For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care.

As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes.

Learn more at patientpoint.com.

• Why is PatientPoint a Best Place to Work! Read More
• Teammate Honored as "Top Woman in Tech". Read More
• Recognized on Vault’s Top Internship List. Read More

What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks.

We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more.

While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you.

Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information.

Employer is EOE/M/F/D/V