Implementation Manager

• Manage the process of extracting critical data from tenant documents for new and existing customers accurately and in a timely manner
• Review, confirm, and reconcile customer data in the Prophia platform, meeting specified deadlines and performance metrics
• Leverage AI tools and internal automation to improve productivity, data quality, communication, documentation, and project execution
• Continuously identify opportunities to incorporate AI into daily workflows to reduce manual effort, improve consistency, and increase implementation efficiency.
• Demonstrate project management excellence including the ability to keep stakeholders on track (i.e., outsourced onboarding support), manage issues and risks through resolution, and ensure milestones are met
• Become an expert in commercial lease language and use problem-solving skills to interpret landlord and tenant rights
• Follow and iterate on best practices during the implementation processes throughout the customer journey
• Provide an exceptional onboarding experience to customers, ensuring users are able to maximize the value of Prophia for their organizations
• Lead onboarding calls with customers to provide a high level product overview and reconcile any data discrepancies
• Collaborate with internal stakeholders to manage objectives, scope and timeline for new and ongoing implementations of Prophia services
• Communicate product feedback and product bugs to the Product, Engineering, and AI teams

• Highly detail-oriented with a strong commitment to data accuracy and quality
• Excellent communication, follow-through and follow-up skills, with a proven ability to meet commitments and deadlines
• Strong organizational skills with the ability to set priorities, manage multiple projects and deliver results in a fast-paced environment
• Demonstrated problem-solving skills, including the ability to break down complex or ambiguous issues into manageable solutions
• Comfortable learning and leveraging new technologies to improve customer outcomes and operational efficiency
• Ability to maintain a positive attitude and calm demeanor, especially in escalated situations
• Bachelor’s degree or equivalent professional experience

• Experience in commercial real estate, lease administration, or lease abstraction
• Or alternatively, experience in multifamily property management, residential real estate operations or another related real estate industry
• Experience working in a startup or other high-growth, rapidly changing environment
• Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot, Claude, Gemini) and an interest in using AI to improve documentation, communication, project management, and operational efficiency

Compensation for this role is comprised of an annual salary ranging between $85,000-$100,000 as well as equity and benefits.

Actual compensation is based on factors such as the candidate's skills, qualifications and experience.

If you think we may be a good fit for each other, we encourage you to apply!

We will get back to you within a week.

If we move forward, here is our typical interview process.

• A 30 minute phone call with a member of Prophia’s People Team to understand your high-level background and to discuss logistics and expectations.
• A 45 minute video call with the hiring manager for the role to dig deeper into your background, relevant skills and early stage startup and/or CRE experience.
• A virtual onsite final round! This stage includes 4-5 interviews with other members of the team focused on Prophia’s company values and how you would demonstrate them if you were to join the organization.

• Competitive salary and equity compensation
• An amazing team and work environment
• Comprehensive health, dental and vision care for you and your family
• Retirement plan (401K)
• Flexible time off policy and paid holidays
• Generous paid family, medical and bereavement leave policies
• Freedom to customize your work and technology set-up as you see fit; flexibility of location

Prophia is an Equal Opportunity Employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Applicants must be authorized to work in the US.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.