Implementation Manager

You're looking to join an early-stage team to build something BIG and industry changing. You love coming up with creative solutions to complex problems, working with customers to understand their goals and needs, and managing large scale, enterprise-level projects.

You are deeply customer focused, empathetic, and comfortable advocating for both the needs of the customer as well as the needs of the company. You aren’t intimidated about saying no when necessary to get to the right outcome.

You have experience navigating large scale projects that touch a wide variety of executive, business, and technical stakeholders, as well as experience juggling several different workstreams at a time.

You understand how software is deployed within mature enterprise organizations and you marry that with tight project planning and actioning.

You're a company builder and team player - you're excited to shape and grow the product alongside the culture and operating rhythm of the company.

As an early implementation manager at Vesta, you'll work closely with the team to:

lead end to end implementation projects with our clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, all while ensuring we set the foundation for our customers ongoing success.

become a Vesta product expert, understanding the nuances of how our product supports our customer’s wide ranging needs, overseeing the configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle.

collaborate with cross-functional teams, in particular sales, product, design, and engineering, to ensure we deliver the right expectations, solutions, and development velocity for our clients.

develop and maintain project documentation, such as project plans, status reports, etc, to help internal and external teams assess progress, next steps, and to help mitigate potential risks and issues.

build strong relationships with our customer stakeholders, acting as a trusted advisor and single point of contact for all implementation related work.

Note: We don't expect you to come in understanding every nuance of the mortgage industry. However, being successful in this role will require a high degree of curiosity and willingness to understand the mortgage ecosystem.