ashby
Implementation Manager
Linear
Remote, USA
Full-time
Senior · 5+ years experience
Remote
Discovered 2 weeks ago
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Location & work mode
- Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. EST time zone is preferred for this position. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you'll do
Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness
Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations
Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning
Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff
Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business
What we're looking for
5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company
Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)
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