Implementation Lead — Clinical Trial Operations

Translate clinical trial workflows and business requirements into product configurations and technical requirements .

Understand how study teams operate and determine how Tilda should support or improve those workflows.

Partner with customers to redesign inefficient or manual processes rather than simply recreating legacy workflows.

Document customer requirements, use cases, workflows, configuration decisions, and product gaps.

Translate clinical requirements clearly for Tilda's Product and Engineering teams.

Help bridge communication between clinical users and technical teams .

Oversee the configuration Tilda based on customer study and operational requirements.

Support workflow configuration, data setup, user setup, permissions, and study-specific requirements.

Coordinate and execute User Acceptance Testing (UAT) and implementation validation.

Identify product issues, workflow gaps, and configuration problems during implementation.

Work with Product and Engineering to troubleshoot and resolve issues.

Support customers through go-live and early production adoption.

Serve as a knowledgeable resource on clinical trial operations and study workflows .

Understand the relationships and operational responsibilities across Sponsors, CROs, Sites, Investigators, and Study Teams .

Apply knowledge of clinical study startup, study conduct, monitoring, data collection, quality, and closeout where applicable.

Understand the operational impact of introducing new technology into clinical research workflows.

Help ensure implementations align with appropriate clinical research processes and GCP requirements.

Bring the voice of the customer and clinical operations perspective back to Product and Engineering .

Identify recurring customer requirements that should become standardized product capabilities.

Participate in discussions around workflow design and product improvements.

Help Product teams understand the operational impact of proposed features.

Identify opportunities where automation and AI can reduce manual clinical trial work.

Support testing and validation of new product capabilities.

Train clinical and operational users on Tilda workflows.

Conduct implementation workshops, workflow reviews, and customer training sessions.

Develop implementation documentation and best practices.

Support customers during their transition from legacy processes to Tilda.

Partner with Customer Success following go-live to ensure successful adoption and value realization.

Medidata

Veeva

Oracle Clinical

IQVIA clinical technologies

Florence Healthcare

Signant Health

Clario

TrialKit

Similar clinical trial SaaS platforms

Additional preferred experience:

Product Management or Product Owner experience within clinical technology.

Experience participating in UAT, QA, product testing, workflow design, or requirements gathering .

Experience implementing new clinical systems or migrating clinical teams from legacy processes.

Familiarity with ICH-GCP and regulated clinical research environments .

Experience working in a startup or high-growth SaaS environment.

Tilda Research is reimagining how clinical trials are run by bringing AI-native tools and AI teammates into clinical research operations. Our technology works alongside sponsor, CRO, and research teams to simplify study management, improve data quality, support real-time oversight, and help accelerate trial timelines.

We are building the future of clinical trial execution: one where research teams can spend less time on administrative bottlenecks and more time focused on patients, sites, and the work that moves new treatments forward. Tilda’s mission is rooted in the belief that clinical research should be faster, more efficient, more scalable, and more accessible — without losing the human judgment and care that patients and research teams deserve.

At Tilda, we are a team of builders, operators, researchers, and problem-solvers working at the intersection of healthcare, technology, and AI. We move quickly, think deeply, and care about building products and systems that create meaningful impact in the clinical research industry.