Implementation Lead

• Facility Setup
• SOP Development
• Procurement and Inventory
• Finance Support
• Onboarding and Orientation Support
• Building Culture
• Communication Management
• Administrative Training

Required Competencies for all MAU Staff:

• Ethical Conduct
• Personal Effectiveness/Credibility

• Proven experience in an administrative or project coordination role, preferably in a tech, SaaS, or implementation setting.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools like Google Workspace, Zoom, Slack, etc.
• Familiarity with project management or CRM tools is a plus (e.g., Salesforce, Trello, Notion).
• Detail-oriented and able to work independently with minimal supervision.
• High level of professionalism and discretion with sensitive information.

• Associate’s or Bachelor’s degree in Business Administration, Project Management, or a related field.
• Experience supporting project managers or implementation consultants.
• Understanding of implementation or onboarding workflows in software/SaaS environments.

• This role is primarily office-based but located within or adjacent to a warehouse environment.
• Regular exposure to temperature-controlled warehouse areas (refrigerated or frozen zones) may occur when coordinating with warehouse staff or conducting inventory checks.
• May require occasional walking through the warehouse to access records, communicate with staff, or oversee logistics documentation.
• Noise levels may vary and can include warehouse equipment such as forklifts and pallet jacks.
• Must be able to sit or stand for extended periods while using a computer or phone.
• Occasional lifting of office supplies or small packages (up to 25 lbs) may be required.
• Standard working hours are [insert hours], but flexibility may be needed during peak operational periods (e.g., inventory audits, large shipments, or seasonal surges).
• Appropriate PPE (e.g., safety vest, closed-toe shoes) must be worn when entering active warehouse zones.

This position requires up to 75% travel.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.