ashby
Implementation Lead
Element451
Remote, USA
Full-time
Senior · 4+ years experience
Remote
Discovered 1 weeks ago
CRM
Free
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The Role
As an Implementation Lead, you are the delivery owner for all customer implementations. You lead the implementation program end to end, including project plan, timeline, stakeholder alignment, and launch readiness, and are accountable for ensuring the platform is successfully adopted to achieve the customer's defined goals at handoff to Customer Success. You keep projects moving, decisions crisp, and go-lives predictable.
This is a customer-facing role for someone who blends strong program leadership with enough platform fluency to guide solution direction, make tradeoffs, and coordinate effectively across teams.
Go-live delivery ownership
Own implementation delivery from kickoff through go-live and transition to Customer Success
Build and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm
Drive accountability across internal teams and customer stakeholders to keep timelines on track
Discovery, solution direction, and decision-making
Lead structured discovery to clarify goals, workflows, stakeholders, constraints, and measurable success criteria tied to customer outcomes
Translate requirements into a phased implementation approach and realistic timeline
Partner with Integrations Architect and Product as needed on complex design decisions
Launch readiness and risk management
Maintain a clear go-live checklist: UAT completion, data readiness, approvals, training coordination, and communications
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