Implementation Consultant - UKI

Key Responsibilities

• 1. End-to-End Project Delivery
• Accountable for successfully delivering implementation projects from initiation through transition to Business as Usual (BAU), ensuring projects are delivered on time, within scope and aligned to agreed customer objectives.
• 2. Client Requirements & Solution Design
• Accountable for effectively eliciting, documenting and validating client requirements and translating them into scalable EcoOnline solutions aligned with implementation best practices.
• 3. System Configuration & Quality Assurance
• Accountable for accurate system configuration, testing support and delivery quality, ensuring adherence to implementation standards and agreed success criteria.
• 4. Stakeholder Engagement & Workshop Facilitation
• Accountable for facilitating customer workshops, managing stakeholder expectations, protecting project scope and driving effective decision making throughout implementations.
• 5. Client Relationship Management & Knowledge Transfer
• Accountable for acting as the primary customer contact throughout implementation projects, building trusted relationships and ensuring successful adoption and transition to BAU.
• 6. Continuous Improvement
• Accountable for contributing to implementation best practices, process improvements and knowledge sharing across the Professional Services organisation.

What we're looking for

Our Benefits

• We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.
• 🌴 Generous Paid Time Off
• 🍼 Extended Parental Leave
• ❤️‍🩹 Robust Health Coverage
• 💡 Accelerated Learning Paths
• 🧘‍♂️Team Wellness Initiatives
• 📆 Company-wide Events
• 🌎 Employee Resource Groups
• ⭐️ Recognition awards
• EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed.
• We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner. While EcoOnline may occasionally partner with professional recruitment agencies, we will never ask or require candidates to pay for CV writing, career coaching, recruitment services or any part of our hiring process . If you are contacted by someone claiming to represent EcoOnline and are unsure whether the opportunity is legitimate, please exercise caution and verify the communication through our official careers page or by contacting us directly. At EcoOnline, we may use AI-assisted note-taking technology during interviews to help capture key discussion points accurately and allow interviewers to focus on the conversation. AI is used only as an administrative support tool. All candidate assessments and hiring decisions are made by trained recruiters and hiring managers. We are committed to handling personal information responsibly and in line with applicable privacy regulations.
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