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Implementation Consultant
Trapeze Group
Greater Toronto Area, CAN
Full Time
Mid
1 weeks ago
Business AnalysisRequirements GatheringSoftware ConfigurationMS SQLOracle DatabasesWriting Queries
Free
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Business AnalysisRequirements GatheringSoftware Configuration
About the Role
Trapeze Group is hiring an Implementation Consultant to implement workforce management software for public transit agencies. The role involves business analysis, requirements gathering, configuration, testing, and training delivery.
Key Skills for This Role
Business AnalysisRequirements GatheringSoftware ConfigurationMS SQLOracle DatabasesWriting Queries
Responsibilities
- Work closely with Customer, Project Manager and Professional Services team to ensure solution delivery
- Analyze and document in detail a customer's business requirements and understand their business processes
- Develop strong relationships with clients and establish credibility and trust quickly
- Confidently communicate about Software and Project status to internal and external stakeholders
- Interpret union contracts and understand how customer business rules will be addressed through software configurations
- Work under minimal supervision and deal with multiple projects effectively
- Use strong leadership skills and ability to think analytically and strategically to resolve problems
- Create training content and deliver training to customers' end users or subject matter experts
- Support customer testing activities; log and track customer issues and ensure timely resolution
- Always look for ways to make things better, faster and more streamlined
- Support building and continuous improvement of implementation templates and project artifacts
Requirements
- 3 to 5 years of direct customer facing experience in a technical software support role
- Bachelors Degree or Diploma relevant to information technology industry is preferred
- Ability to travel up to 75% within North America
- Experience working with MS SQL and Oracle databases as well as writing queries to extract data
- Superior Troubleshooting and problem solving skills
- Excellent consulting and business analysis skills
- Strong Software configuration skills with ability to work with system logging to identify problems
- Prior experience implementing/testing configurable software solutions
- Superior command of written English with demonstrated ability to produce quality documentation
- Excellent communication and active listening skills
- Understanding of all Windows Platforms including Windows 7, Windows 10
- Experience with web based service architecture
Full Job Posting
Job Summary
- Trapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc.
- We design and deploy best in class technologies for public transportation agencies.
- The WM Implementation team is accountable for implementing the OPS software solution for our customers.
Responsibilities
- Working closely with the Customer, Project Manager and the Professional Services team to ensure solution delivery.
- Analyze and document in detail a customer's business requirements and understand their business processes.
- Develop strong relationships with your clients and establish credibility and trust quickly.
- Confidently communicate about the Software and the Project status to internal and external stakeholders.
- Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations.
- Work under minimal supervision and deal with multiple projects effectively and efficiently.
- Using your strong leadership skills and the ability to think analytically and strategically to resolve problems.
- Create training content and deliver training to the customers end users or subject matter experts.
- Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner.
- Always looking for ways to make things better, faster and more streamlined.
- Supporting the building and continuous improvement of implementation templates and project artifacts.
Qualifications
- 3 to 5 years of direct customer facing experience in a technical software support role.
- Bachelors Degree or Diploma relevant to the information technology industry is preferred.
- Ability to travel up to 75% within North America.
- Experience working with MS SQL and Oracle databases as well as writing queries to extract data.
- Superior Troubleshooting and problem solving skills.
- Excellent consulting and business analysis skills.
- Strong Software configuration skills with an ability to work with system logging to identify problems.
- Prior experience implementing/testing configurable software solutions.
- Superior command of written English with a demonstrated ability to produce quality documentation.
- Excellent communication and active listening skills.
- Understanding of all Windows Platforms including Windows 7, Windows 10.
- Experience with web based service architecture.
Reasons You’ll Love Working Here
- Health Benefits: Life Insurance, Short Term, and Long Term Disability Coverage as well as Medical, Dental, and Vision coverage.
- Financial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan.
- Work life balance: Company paid Holidays, Vacation, and Personal Time Off. Flexible working hours policy and remote work.
- Professional Development: Employee education and development program that includes 100% tuition fees and book reimbursement.
- Employee Assistance: Counseling and wellness services.
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