Implementation Consultant for No-Code Platform

Research everything about Unifize.

Understand the role. What makes it hard? What makes it fun? We will ask you these questions!

What improvements can you suggest for us? If you have no opinions, you are not going to get this job

When you get an assignment, if its too hard to you, please give up and go home. It only gets harder later.

Unifize is cloud-based platform that helps manufacturing teams collaborate on business processes, such as Quality Management, R&D, and Manufacturing Execution.

We focus on markets in US customers. (Sometimes Canada, UK, and Western Europe.)

Two of the Co-Founders (Ben and Lakshman) have run manufacturing companies in different countries around the world over the past 25 years. We are solving the real-world problems we ourselves experienced with existing software in these environments.

We’re a small team of engineers, designers, sales and customer success folks - who all interact deeply with each other with daily dialogues with customers and founders.

Our revenues are growing at an average of 2x - 3x every single year since inception. Our customers love us ( watch at least 3 case studies here )

As an organisation, we strongly believe in evidence-based decisions, transparency, corporate governance, meritocracy, and an open forum for discussion. (Do you understand all these words? We will ask about them in your interview)

We explicitly want to build a team from different backgrounds and with a wide range of interests and experiences, and are committed to building a diverse, gender-balanced organisation.

We are constantly improving our implementation process and a part of your role will be to help us with this. As the Implementation Executive , you will be responsible for configuring the Unifize applications for the customers, as well as gathering product and process insights about usage from the data and our interactions with the customer. You’ll be expected to respond in lightning-fast time in the Unifize application to any questions or queries, especially in the first crucial days after we onboard a new customer.

You will start by understanding the current end-to-end process and learning about our existing customers. You will be expected to train and figure out how to use Unifize and the other software tools we use - including PDF template builders, and onboarding tools. There will be a learning curve here.

This position will be remote and the hours flexible. You will have regular zoom calls with a Customer Success Manager/s or one of the Co-Founders to go through your scheduled or planned activities and help you through any problems. We have very high expectations from the candidates that we do select, especially in terms of first-principles thinking, communication, and accountability. We want to encourage our employees to see Unifize as a learning ground.