Implementation Consultant, EDO CE-023

Lead the end-to-end implementation of Irth software solutions, ensuring projects are delivered on time and within budget.

Customize and configure software systems according to client requirements and specifications.

Guide clients through system configuration using a Train-the-Trainer approach to develop internal client-side software subject matter experts.

Demonstrate system functionality and provide guidance on product capabilities, workflows, and implementation-related questions.

Troubleshoot implementation issues and coordinate with internal technical teams to resolve problems efficiently.

Ensure implemented solutions meet applicable business, product, and regulatory requirements.

Partner with Project Managers to plan, organize, execute, and monitor multiple implementation initiatives.

Participate in regular project meetings, status reporting, and stakeholder communications.

Track project progress, milestones, risks, issues, and deliverables using company systems.

Maintain accurate project status information and time-entry records.

Proactively identify project risks and dependencies and develop appropriate mitigation strategies.

Support overall customer satisfaction and successful project delivery.

Coordinate client enhancement requests with internal Irth product and development teams.

Establish development timelines and ETAs for planned enhancements and communicate updates to impacted stakeholders.

Manage stakeholder expectations when timelines or priorities change, including communicating the rationale for ETA adjustments.

Work closely with development teams to ensure business requirements and user stories are accurately reflected in technical designs and development sprints.

Participate in product and business process analysis to ensure proposed enhancements align with overall product strategy.

Evaluate solutions to ensure enhancements expand product capabilities without creating conflicts with existing functionality or product direction.

Document business and system requirements through Statements of Work (SOWs), process-flow diagrams, wireframes, flowcharts, and configuration documentation.

Support detailed system and business process analysis.

Coordinate User Acceptance Testing (UAT), including test preparation, execution, issue tracking, and client sign-off.

Review product content and configurations for accuracy, completeness, and alignment with business intent.

Maintain accurate and up-to-date project and implementation documentation.

Provide ongoing implementation support and guidance to ensure clients successfully adopt the software solution.

Monitor client needs and identify opportunities for process improvements and enhanced product utilization.

Maintain consistent communication with clients and internal technical teams throughout implementation and post-implementation activities.

Take a proactive approach to identifying and resolving client, product, and implementation challenges.

Perform other duties as assigned by an appropriate administrator or their representative.

The successful candidate will demonstrate:

Excellent written and verbal communication skills.

Strong business analysis and requirements-gathering abilities.

Ability to translate complex business processes into practical software solutions.

Strong project organization and time-management skills.

Ability to manage multiple projects and competing priorities.

Strong attention to detail and commitment to quality.

Proactive, analytical, and solution-oriented problem-solving skills.

Ability to influence and collaborate effectively with decision-makers and cross-functional teams.

Ability to work independently while contributing effectively as part of a collaborative team.

Strong client-facing and relationship-management skills.

Ability to communicate effectively with both technical and business stakeholders.

Willingness to learn and develop strong product and domain knowledge.

Bachelor's or master's degree in computer science , Software Engineering, Information Technology, or a related field .

Equivalent professional experience may be considered in lieu of a degree.

As part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.

This is a New position.