Implementation Consultant

We are looking for a full-time Pipeline Integrity Engineer to work as an Implementation Engineer and oversee assigned clientele, be responsible for continued success of each client and provide regular updates to the client and Irth management.

Client involvement starts with Pilot Programs, extends into implementation of our solutions, and continues with introduction of new features and continued responsibility for customer satisfaction and success.

The successful candidate in this role will need to establish a strong relationship with assigned clientele and respond to any technical / business related inquiries.

The role will be pivotal in empowering the customer and ensuring all facets of the application are being used to advance their business and to drive Irth revenue.

Responsibilities – External - Customer Facing (80% of role) & Internal (20% of role):

• Develop a thorough understanding of Irth – Asset Integrity for Pipelines products to successfully implement, configure, and train new users.

• Project management – ability to confidently and successfully manage project deliverables, success KPI’s and project budgets.

• Teach and coach new and active customers to identify threats to their pipeline assets identified by the software and assist them to achieve their business goals and objectives

• Suggest additional ways that these tools can be used to address regulatory data collection & analysis needs.

• Submit and assess the value of enhancement requests and prioritize those requests for adoption in the product

• Provide mentorship on integrity management best practices

• Perform configurations, data loading, model execution, report presentations and interpretation of results

• Manage requirements from multiple client accounts

• Build and maintain strong customer relationships

• Drive the success of our customers by greater adoption and possible expansion opportunities within the active customer base

• Drive improvements in processes and policies, helping to move toward greater automation, self-service, and customer empowerment

• Work effectively with various teams including large client organizations

• Be the key communication channel for all business and development opportunities for responsible clients

• Work with product management teams to communicate customer requirements/requests

• Support product development sprints by providing customer insights and feedback