Implementation Analyst
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Corrigo Platform Analyst (CPA) Responsibilities
As a Corrigo Platform Analyst at JLL Technologies, you will be directly responsible to
Platform Administration & Configuration Administers: The Corrigo platform including user management, permissions, workflow configurations, and system settings. Configures work order routing rules, vendor assignments, asset hierarchies, and approval processes to match business requirements. Maintains system documentation and standard operating procedures.
Data Management & Reporting Development: Maintains dashboards, reports, and analytics to track key performance indicators such as work order completion rates, vendor response times and other metrics. Ensures data integrity across the platform and performs regular audits. Extracts and analyses data to identify trends and optimization opportunities.
User Support & Training: Provides tier 2/3 technical support to end users including facilities managers, technicians, and vendors. Creates training materials and conducts training sessions for new users and feature rollouts. Troubleshoots system issues and coordinates with Corrigo support when escalation is needed.
Process Improvement Collaborates with stakeholders: to identify inefficiencies in maintenance workflows and recommends system enhancements. Participates in system upgrades, testing new features, and implementing best practices. Documents process improvements and their impact on operations.
undefined Advanced troubleshooting ability and logicIndependently motivatedExcellent attention to detailSuperior proactive customer service skillsKnowledge of real estate industry and real estate technologySuperior troubleshooting skillsStrong interpersonal skills with the ability to engage and communicate with our clients and diverse employeesPrevious ITIL training and knowledge Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for: Education and experience Bachelor's degree in Information Systems, Facilities Management, Business Administration, or related field 3-5 years of experience with computerized maintenance management systems (CMMS) or work order management platforms (Preferred) Previous experience with Corrigo platform strongly preferred Strong analytical skills with proficiency in Excel, Power BI, or similar reporting tools Understanding of facilities management operations and maintenance workflows Excellent problem-solving and troubleshooting abilities Strong communication skills with ability to translate technical concepts for non-technical audiences
Location:
- Scheduled Weekly Hours:
- If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
- At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
- JLL Privacy Notice
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
About JLL
JLL is a global commercial real estate and investment management company. It helps clients buy, build, occupy, manage and invest in office, industrial, hotel, residential, retail and data center properties.
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