Implementation Analyst III

Familiar with configuring and basic troubleshooting of Ports, VLANs, IPv4/IPv6, VRFs, OSPF, BGP, ACLs, prefix-lists, route-maps, IPsec and GRE tunnels, SNMP and Syslog.

Familiar with a variety of equipement vendors and the associated equipment interfaces, preferably Cisco, Fortinet, Cradlepoint and Palo Alto.

Script development & process automation to enhance team efficiency, including tools for generating daily reports and automating equipment configurations.

Cross-functional collaboration with the Engineering team to ensure runbooks and operational processes are consistently updated and aligned with client requirements.

Serves as a key technical resource and escalation point for team members, offering expert-level troubleshooting and problem-solving assistance.

Demonstrates a strong commitment to team development by providing mentorship to colleagues, consistently receiving positive feedback for knowledge sharing and support.

Track technician and customer issues in tracking system.

Creation, maintenance and input on runbooks and other Field Technician Documentation.

Compiling, validating and tracking of surveys, pictures, checklists and other submission material from technicians and customers.

Project-based End-of-Day reporting.

Project-based proactive, real time notification process for exceptions and problem resolution.

Improve project completion on-time success rate (ETA, ETC, First Time Success).

Stay up to date on best practices and technology solutions.

Analyze jobs to ensure continuous improvement.

All staff authorized to work within the Acuative Managed Platform for Government (AMPG-G) or Acuative Managed Platform for Defense (AMP-D) environments must adhere to the following these requirements :

• Acknowledge and sign off on any AMP-G or AMP-D related Access Agreements and Rules of Behavior documents.

• Review and adhere to the relevant AMP-G / AMP-D Policies and Procedures.

• Complete all mandatory Information Security & Compliance training.

• Protect against and Report any suspicious or abnormal activity affecting the AMP-G or AMP-D environments.