Implementation Analyst II

Implements and supports Supply Chain solutions within assigned DHL Supply Chain Division.

Supports and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, testing, training, implementation and post implementation support of the predefined IT solution(s) such as Warehouse Management System into a new or existing client site(s).

Understands current work processes and develops and publishes work processes, actively participates in User Acceptance Testing, and facilitates technical documentation of systems and supports operational development of standard operating procedures (SOPs) between DHL Supply Chain and the client.

Applies IT and internal team methodologies to ensure implementations are delivered in a consistent, standard, and repeatable method.

• Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions. Participates in the development of implementation and support cost estimates. Prepares and delivers status reports to team leader, senior management and other project leaders.

• Recommends basic configuration strategies for predefined IT solution(s) that meet or exceed the requirement of customers and business partners.

• Participates in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful business opportunities.