Implementation Analyst I (Vancouver)

The Implementation Analyst I is an entry-level technical role supporting the deployment, maintenance and reliable operation of the Zema platform. Working alongside experienced team members, you will support software updates and patches, client environment activities, testing, troubleshooting and implementation-related maintenance.

You will work with technical teams, internal stakeholders and, where required, client-facing teams to ensure changes are implemented accurately and with minimal disruption. This role is well suited to someone early in their IT career who has a strong technical foundation, enjoys troubleshooting and wants to build hands-on experience in enterprise application implementation and operations.

Success in this role means learning the Zema Global environment quickly, following technical and change-management procedures carefully, communicating effectively across teams and taking ownership of assigned work.

Assist with deployment and validation of Zema updates, fixes, curve patches and minor upgrades under supervision.

Follow documented client onboarding, offboarding, environment-refresh and change-management procedures.

Prepare implementation checklists and complete smoke tests and assigned user acceptance testing activities.

Create and maintain accurate work records in Jira, Ivanti and approved change-tracking tools.

Perform basic checks of application services, connectivity, configuration and scheduled jobs; escalate exceptions promptly.

Support collection and validation of historical data required for new or changed data processors.

Coordinate assigned maintenance activities with release and deployment, Support and other delivery teams.

Assist with approved middleware and configuration updates, including basic Tomcat and Java-related tasks.

Maintain implementation evidence, test results, rollback information and client-specific documentation.

Contribute to knowledge-base articles, reusable checklists and team knowledge-sharing sessions.

Participate in scheduled after-hours maintenance when required, with appropriate guidance and escalation support.

Diploma, degree or equivalent practical education in Computer Science, Information Systems, Information Technology or another closely related technical field.

0-2 years of relevant experience in IT, technical support, application support, software implementation or a related environment. Relevant internships, academic projects and other hands-on technical experience will also be considered.

Foundational understanding of software deployment and application environments, including how software is installed, configured, updated or maintained. Exposure to hosted or cloud environments is beneficial.

Ability to follow technical procedures carefully and document completed work accurately.

Basic technical troubleshooting skills and a structured approach to diagnosing issues across applications, systems, connectivity or configuration.

Strong attention to detail, organization and ownership of assigned tasks.

Clear written and verbal communication and the ability to collaborate across teams.

Ability to learn new systems quickly and work effectively in a change-controlled environment.

Curiosity and motivation to build technical knowledge, learn new systems quickly and take on increasing responsibility as experience develops.

Flexibility to participate in scheduled after-hours and weekend maintenance activities as required by client projects and release schedules. Weekend work forms a regular part of the team's maintenance responsibilities and is planned in advance where possible.

Familiarity with Zema, Jira, Ivanti or similar enterprise and service-management tools.

Exposure to one or more of the following would be beneficial: Linux, SQL, Tomcat, Java, scripting or similar technologies.

Exposure to smoke testing, user acceptance testing or release validation.

Interest in scripting, automation and process improvement.

Experience in a technical support, implementation or client-service environment.

Global Impact. Shape the future of energy, commodities, and financial markets through innovative technology.

Innovation at Scale. Work with cutting-edge software, advanced analytics, and complex data that solve real-world challenges.

Career Growth. Join a fast-growing global organization where your ideas, development, and career progression are valued.

Exceptional People. Collaborate with talented colleagues and industry experts across North America, Europe, and Asia.

Meaningful Ownership. Take ownership of your work, influence strategic initiatives, and make a measurable impact on our customers and business .

One Global Team. Be part of a collaborative culture built on trust, respect, and our values: Think Big. Make It Happen. Win as One.

Zema Global is committed to building an inclusive workplace where everyone can thrive. We encourage applications from all qualified candidates regardless of background or protected characteristi